Emma Callicutt
New Albany,MS
Summary
Enthusiastic team member with experience in customer service and instructional roles. Skilled in creating training materials and fostering teamwork, committed to improving client satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Gym Receptionist and Assistant
Anytime Fitness
New Albany, MS
05.2022 - 08.2022
- Managed front desk operations, ensuring smooth member check-ins and appointment scheduling.
- Provided exceptional customer service, addressing member inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of gym area, enhancing overall gym experience.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Processed membership applications and payments accurately using club management software.
Private Hitting, Fielding, and Pitching Instructor
Myself
New Albany, MS
05.2022 - 08.2025
- Created instructional materials that simplified complex concepts for diverse learning styles.
- Mentored aspiring players, fostering confidence and skill development in public speaking.
- Organized practice sessions, enabling real-time application of skills in various scenarios.
- Encouraged teamwork among players through cooperative drills emphasizing collaboration and communication skills on the field.
- Enhanced players'' players skills by providing individualized feedback and tailored training sessions.
Insurance Agent Assistant
Justin Kirk
New Albany, MS
05.2024 - 08.2025
- Supported insurance agent in managing client accounts and documentation.
- Assisted in processing policy applications and renewals efficiently.
- Provided administrative support by scheduling appointments and managing calendars.
- Implemented filing system improvements, increasing accessibility of client information.
- Supervised policy renewal process, proactively reaching out to clients well in advance of expiration dates.
- Organized agent appointments and tracked progress towards sales targets, maintaining a clear view of overall performance.
Education
High School Diploma -
West Union Attendance Center
New Albany, MS05-2022
Associate of Arts - Business Administration
Northeast Mississippi Community College
Booneville, MS05-2024
Bachelor of Arts - Communication And Media Studies
Mississippi State University
Starkville, MS05-2026
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Excellent communication
- Document and file management
Timeline
Insurance Agent Assistant
Justin Kirk
05.2024 - 08.2025
Gym Receptionist and Assistant
Anytime Fitness
05.2022 - 08.2022
Private Hitting, Fielding, and Pitching Instructor
Myself
05.2022 - 08.2025
High School Diploma -
West Union Attendance Center
Associate of Arts - Business Administration
Northeast Mississippi Community College
Bachelor of Arts - Communication And Media Studies
Mississippi State University