Tiffany Rolph
Adelanto,CA
Summary
Results driven Retail Operations Manager with 18 years experience in developing and managing teams. Stays on top of demands in fast-paced environments. Willing to take on any task to support team and help business succeed. Offers strong teamwork and managements abilities.
Overview
27
27
years of professional experience
Work History
Retail Operations Manager
Advantage Solutions/R2 Fresh Solutions
10.2015 - 09.2024
- Supported Director of Retail Operations, Sales directors, business managers in the west
- Created retail plans in company systems, extracted data, created and analyzed reports for dual teams
- Oversaw Fresh Specialist, hired and developed talent
- Technology expert
Retail Supervisor
Advantage Sales and Marketing
01.2011 - 10.2015
- Supervised 23 Retail Sales Merchandisers and worked in the field 24 hours weekly training and developing for career advancement, hired and trained new staff
- Oversaw store coverage, shelf distribution and special projects
- Managed PWS contracts in C-store with top ranking nationally
- Created outstanding relationships with our clients and customers
- Analyzed and created reports
Retail Supervisor
Advantage Sales and Marketing
01.2008 - 01.2009
- Managed and wrote schedules for 54 retail merchandisers
- Worked in the field 16 hours weekly training/recruiting and providing ride evaluations
- Completed weekly reports, email correspondence for customer and client issues
Team Lead/ Merchandiser
Advantage Sales and Marketing
01.2000 - 01.2008
- Lead reset crews and oversaw reset completions, scheduled stores followed up with store managers
- Trained new hires, assist retail supervisor as backfill
- Completed weekly hours worked and mileage reports
- Completed online customer reports using Albertsons OLRS reporting site
Dairy Deli Manager
Vons
01.2003 - 01.2004
- Managed dairy deli clerks and wrote schedules
- Composed order for meat department and dairy deli departments, broke down loads and replenished the shelf
- Removed expired product and rotated dates
- Placed all weekly ad tags and removed expired ones
Dept. Head/ Cashier
Wal-Mart
01.1998 - 01.1999
- Provided customer service and utilized cash register
- 'Zoned' departments and put away returns
Education
Diploma -
Don Antonio Lugo High School
Skills
- Task Delegation
- Employee Motivation
- Client Services
- Sales strategy development
- Staff Training and Development
- Data Management
- Staff motivation
- Sales development
- Personnel training and development
- Business development
- Food service
- Product demonstrations
Job Qualifications
Motivated, personable, business professional with a very successful track record of management, leadership and a talent for quickly mastering technology. Diplomatic and tactful with business personnel and non-professionals at all levels. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HR guidelines. Reset and project experience at all levels.
Awards
- Chairman's award
- Employee engagement award
- Completed DISC workshop
- Ranked # 3 Nationally Pepsico warehouse sales beverage contracts
- Ranked # 1 Nationally Pepsico warehouse sales food contracts
Timeline
Retail Operations Manager
Advantage Solutions/R2 Fresh Solutions
10.2015 - 09.2024
Retail Supervisor
Advantage Sales and Marketing
01.2011 - 10.2015
Retail Supervisor
Advantage Sales and Marketing
01.2008 - 01.2009
Dairy Deli Manager
Vons
01.2003 - 01.2004
Team Lead/ Merchandiser
Advantage Sales and Marketing
01.2000 - 01.2008
Dept. Head/ Cashier
Wal-Mart
01.1998 - 01.1999
Diploma -
Don Antonio Lugo High School
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