Emma Carranza
Scottsdale,AZ
Summary
Detail-oriented Pool Manager with two years of managerial experience, and 6 years of Lifeguarding. Responsible for organizing recreational schedules, monitoring activities, and evaluating staff performances. In charge of developing a rapport in the community by building strong relationships with patrons and employees. Performed routine pool inspections, filtration, and cleaning according to department standards. Maintained cleanliness within the facility, making sure that the staff room was organized, and the bathrooms and lobby were thoroughly cleaned. Greeted patrons as they arrived and assisted them with anything they may have needed. Organized and dependable with a positive attitude. Always willing to take on added responsibilities to meet team goals, and handle various duties. Quick and accurate in cash and card transactions with excellent multi-tasking abilities.
Overview
8
8
years of professional experience
Work History
Assistant Pool Manager
City Of Scottsdale Parks And Recreation
08.2019 - Current
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Developed lifeguard deck rotational system to monitor pools.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Trained and evaluated team members to meet departmental standards and goals.
- Helped staff customize plans for specific groups based on age or ability level.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Kept all areas of facility cleaned to high standards
- Contributed to a high level of customer satisfaction by consistently enforcing facility policies related to cleanliness, safety, and appropriate behavior while on the premises.
Barista
Renegade Coffee Company
10.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
Theatre Technician
Mesa Encore Theatre
09.2023 - 11.2023
- Maintained cleanliness and appearance of theatre equipment, costumes, curtains, dressing rooms and storage.
- Coordinated, maintained and operated lighting and sound systems.
- Followed standards and procedures to maintain safe work environment.
- Supervised live performances to identify and address technical difficulties.
- Communicated clearly with patrons and staff members through verbal and written forms of communication.
- Liaised between production company staff departments to coordinate activities and create department schedules.
Event Assistant
Outstanding Occasions
03.2023 - 05.2023
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Responded to inquiries from attendees and addressed any issues or complaints.
Babysitter
Deirdre Pain
08.2016 - 05.2019
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Provided developmentally appropriate activities for children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
Education
High School Diploma -
Saguaro High School
Scottsdale, AZ05.2022
Skills
- Customer Experience
- Quality Standards
- Emergency Situations
- Safety Techniques
- Work Delegation
- Customer Orders
- Customer Service Standards
- Monthly Inventory
- Cash Handling
- Operational Efficiency
- Closing Procedures
- Cleanliness Standards
Additional Information
CPR certified
First aid certified
Lifeguard certified
Timeline
Barista
Renegade Coffee Company
10.2023 - 01.2024
Theatre Technician
Mesa Encore Theatre
09.2023 - 11.2023
Event Assistant
Outstanding Occasions
03.2023 - 05.2023
Assistant Pool Manager
City Of Scottsdale Parks And Recreation
08.2019 - Current
Babysitter
Deirdre Pain
08.2016 - 05.2019
High School Diploma -
Saguaro High School
Similar Profiles
Carey HalpinCarey Halpin
Adaptive Recreation Instructor at City of Scottsdale Parks and RecreationAdaptive Recreation Instructor at City of Scottsdale Parks and Recreation
Mia WhitingMia Whiting
Lifegaurd/Swim Instructor at City of Scottsdale Parks and RecreationLifegaurd/Swim Instructor at City of Scottsdale Parks and Recreation
Ira KingIra King
Activity Coordinator at City Of Scottsdale Parks And RecreationActivity Coordinator at City Of Scottsdale Parks And Recreation