Emma Case
Oshkosh
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2027
2027
years of professional experience
Work History
Medical Records Analyst
ThedaCare
Berlin, WI
06.2024 - Current
- Analyzed patient records for accuracy and compliance with healthcare regulations.
- Collaborated with clinical staff to streamline documentation processes and improve workflow efficiency.
- Maintained electronic health records system, ensuring data integrity and accessibility for authorized personnel.
- Assisted in auditing medical records to identify discrepancies and implement corrective actions.
Medical Records Clerk
Hampton Roads Orthopedics Sports Medicine
Newport News, VA
04.2022 - 03.2024
- Organized and maintained electronic medical records for patient confidentiality and compliance.
- Processed patient information requests efficiently, ensuring timely access to medical records.
- Assisted in verifying insurance information to streamline billing processes and reduce errors.
- Collaborated with healthcare providers to obtain necessary documentation for patient care continuity.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Member Specialist
Verve A Credit Union
Oshkosh, WI
05.2021 - 12.2021
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services to enhance financial literacy.
- Collaborated with team members to streamline operational procedures for improved service delivery.
- Resolved member issues efficiently, ensuring high levels of satisfaction and retention.
- Handled sensitive member information, maintaining strict confidentiality at all times.
Peoples Manager
McDonald's
Omro, WI
2019 - 05.2021
- Led team in daily operations, ensuring adherence to company standards and policies.
- Trained and mentored new employees, fostering a collaborative work environment.
- Implemented process improvements to enhance efficiency and customer satisfaction.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Managed scheduling and staffing to optimize labor costs while maintaining service quality.
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
Swing Manager
McDonald's
Omro, WI
06.2018 - 2019
- Supervised team performance to ensure efficient operations and high-quality service delivery.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Implemented promotional strategies to enhance sales during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
Crew Member/Trainer
McDonald's
Omro
2016 - 2018
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Collaborated with team members to prepare food items according to established procedures.
- Assisted in training new crew members on operational tasks and company policies.
- Adapted quickly to changing demands during peak hours, optimizing workflow and service speed.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Omro High School
Omro, WI 01-2020
Skills
- HIPAA regulations
- Clinical documentation
- Microsoft office
- Healthcare compliance
- Confidentiality
- Customer service
- Written and verbal communication
- File organization
- Work well independently
- Time management
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
Timeline
Medical Records Analyst
ThedaCare
06.2024 - Current
Medical Records Clerk
Hampton Roads Orthopedics Sports Medicine
04.2022 - 03.2024
Member Specialist
Verve A Credit Union
05.2021 - 12.2021
Swing Manager
McDonald's
06.2018 - 2019
Peoples Manager
McDonald's
2019 - 05.2021
Crew Member/Trainer
McDonald's
2016 - 2018
High School Diploma -
Omro High School