Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Cassidy

San Diego,CA

Summary

Friendly Barista skilled in client relationship management and effective communication. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. I excel in creating welcoming environments and resolving guest concerns efficiently.


Overview

5
5
years of professional experience

Work History

Massage Therapist

Massage Extraordinaire
04.2025 - Current
  • Develops and maintains positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
  • Maintains client treatment records and designs long-term care programs for returning customers.
  • Provides safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Books appointments, answers phones, greets clients, handles payments, and creates client service tickets.

Yoga Instructor

06.2020 - Current
  • Builds relationships with students to boost rapport and word-of-mouth referrals.
  • Leads yoga classes in a variety of settings including private home settings, events, surf camps, hotels, and retreats.
  • Encourages self-expression, fun, and creativity in lesson design, and application.
  • Motivates students through one-on-one instruction and positive feedback.

Barista

Starbucks
03.2024 - 05.2025
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Hostess/Busser

Sushi Lounge
06.2021 - 07.2023
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Associate of Science - Kinesiology

Mesa College
San Diego, CA
05-2026

Certified Massage Therapist -

ICOHS
San Diego, CA
05-2025

Skills

  • Relationship building and management
  • B1 Spanish speaker
  • Guest complaint resolution
  • Opening and closing duties
  • Hospitality and accommodation
  • Friendly and outgoing
  • Speedy and efficient
  • Greeting guests
  • POS systems

Timeline

Massage Therapist

Massage Extraordinaire
04.2025 - Current

Barista

Starbucks
03.2024 - 05.2025

Hostess/Busser

Sushi Lounge
06.2021 - 07.2023

Yoga Instructor

06.2020 - Current

Associate of Science - Kinesiology

Mesa College

Certified Massage Therapist -

ICOHS

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