Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Castillo

Roxboro,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.

Overview

8
8
years of professional experience

Work History

Bilingual Interpreter

LanguageLine Solutions LLC
11.2023 - 02.2024
  • Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
  • Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
  • Translated website content from other languages to English.
  • Reduced potential misunderstandings between parties in legal proceedings through meticulous attention to detail in document translation work.

Guest Advisor

Petco Animal Supplies Stores Inc.
02.2018 - 10.2023
  • Act as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service
  • Provide quick and courteous service to all PETCO customers and their pets by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them
  • Performs all aspects of point-of-sale service, e.g
  • Cash sales, credit and check sales, returns and exchanges
  • Performs the daily balance of cash drawer as necessary
  • Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip
  • Be knowledgeable about pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc
  • Express passion about animal welfare and maintain integrity in the work area
  • Be familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits
  • Politely and professionally respond to inquiries regarding products, services and pricing via the telephone
  • Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long periods of time.

Customer Service Cashier

CVS Pharmacy
03.2018 - 01.2020
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.

Wireless Specialist

TROC Global
06.2017 - 02.2018
  • Job responsibilities include achieving sales goals, negotiating with customers and keeping positive customer relationship
  • Discuss cellular equipment operation over the telephone to explain equipment usage and to troubleshoot equipment problems.

Front Desk Receptionist

TLC Packing & Shipping
07.2016 - 11.2016
  • Serves visitors by greeting, welcoming, and directing them appropriately
  • Notifies company personnel of visitor arrival
  • Maintains security and telecommunications system
  • Informs visitors by answering or referring inquiries.

Education

No Degree - Human Services

Southern New Hampshire University

Skills

  • Cash Handling
  • POS
  • Merchandising
  • Planograms
  • Fluent Bilingualism
  • Information Interpretation

Timeline

Bilingual Interpreter

LanguageLine Solutions LLC
11.2023 - 02.2024

Customer Service Cashier

CVS Pharmacy
03.2018 - 01.2020

Guest Advisor

Petco Animal Supplies Stores Inc.
02.2018 - 10.2023

Wireless Specialist

TROC Global
06.2017 - 02.2018

Front Desk Receptionist

TLC Packing & Shipping
07.2016 - 11.2016

No Degree - Human Services

Southern New Hampshire University
Emma Castillo