Emma Chacon
Grand Junction,CO
Summary
Resourceful and experienced. Offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Server
Fidel's Cocina and Bar
10.2023 - 10.2025
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Streamlined table management by optimizing seating arrangements during peak hours.
Server/Bartender
Fiesta Guadalajara
07.2022 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication. (Tips Certified)
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Fine Dining Server
Maggianos
12.2021 - 07.2022
- Rolled silverware, set up tables and polished glassware and silverware.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Suggested wine pairings to go with specific menu items.
Cocktail Waitress
Platinum 84
05.2021 - 11.2021
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Improved and applied social media marketing strategies to increase patronage.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Receptionist
Colorado Center Of Arthritis And Osteoporosis
12.2019 - 05.2021
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient data including insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed and filed financial documentation for accounting purposes.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Office Manager
True Heating And Cooling
07.2016 - 11.2019
- Handled all incoming business and client requests for information
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Received, screened and routed incoming calls
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Prepared vendor invoices and processed incoming payments
- Managed over 70 customer calls a day
Hostess
Fiesta Guadalajara
06.2015 - 07.2016
- Cultivated positive guest relations by managing information and orchestrating speedy seatings
- Documented reservations and communicated changes to guests
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Used cash registers and POS systems to request and record customer orders and compute bills
Skills
- Friendly nature
- Organizational skills
- Accounts payable and receivable
- Time management
- Personable and trustworthy
- Bilingual Spanish/English
Timeline
Server
Fidel's Cocina and Bar
10.2023 - 10.2025
Server/Bartender
Fiesta Guadalajara
07.2022 - 10.2023
Fine Dining Server
Maggianos
12.2021 - 07.2022
Cocktail Waitress
Platinum 84
05.2021 - 11.2021
Receptionist
Colorado Center Of Arthritis And Osteoporosis
12.2019 - 05.2021
Office Manager
True Heating And Cooling
07.2016 - 11.2019
Hostess
Fiesta Guadalajara
06.2015 - 07.2016