Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Emma Chan

Republic,MO

Summary

Detail-oriented Veterinary Technician with more than 2.5 years of relevant experience and specific expertise in customer service and diagnostics. Recognized for always having a positive attitude and thorough dedication to excellent animal care and client service.

Overview

4
4
years of professional experience

Work History

Static Junior Club Volleyball Coach

Static Volleyball Club
07.2022 - Current
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
  • Worked individually with players when struggling to enhance confidence and strengthen court skills.
  • Prepared athletes for special competitions and tournaments.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
  • Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
  • Prepared and delivered presentations to players and parents to emphasize importance of teamwork and sportsmanship.
  • Held special events to promote camaraderie among teammates, families, and community members.
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Recruited athletes by attending games and meeting with families.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Established clear benchmarks for performance and monitored individual and team progress.

Veterinary Technician

Crossroads Animal Clinic
12.2020 - Current
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Answered owner animal health questions and advised on best care practices.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Collected and prepared specimens for laboratory testing.
  • Assisted veterinarians with radiographs.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Educated clients on nutrition, preventive health and other animal care.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Performed dental cleanings using ultrasonic scaler.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Trained and mentored other staff.

Youth Volleyball Coach

City Of Springfield, MO
07.2019 - Current
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Worked individually with players when struggling to enhance confidence and strengthen court skills.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
  • Prepared and delivered presentations to players and parents to emphasize importance of teamwork and sportsmanship.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Utilized various coaching models and techniques to maximize client success.

Barista

Classic Rock Coffee Co.
03.2020 - 12.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.

Education

Bachelor of Science - Pre-Veterinary Medicine

Missouri State University
Springfield, MO
05.2024

Skills

  • Preventive Care
  • Lab Operations
  • Veterinary Dentistry
  • Oral and Topical Medication Administration
  • Pre-Anesthetic Preparation
  • Treatment Administration
  • Medication Dispensing
  • Subcutaneous Injections
  • Cephalic and Jugular Venipuncture Restraint
  • Client Education
  • Gram Stain Slide Preparation
  • Diagnostic Sampling
  • Heartworm Diagnostic Testing
  • Suture Removal
  • Patient Positioning
  • Post-Surgical Clean Up and or Sanitation
  • Sternal and Lateral Recumbency Restraint
  • Radiographs

Hobbies

Some of my hobbies include reading, hiking, running, kayaking, and spending quality time with my husband.

I enjoy reading fantasy and mystery novels, my bible, and the occasional self-improvement book. My husband and I have enjoyed traveling to hike since we were in high school. We traveled to Colorado last year to hike the Rocky Mountains and we frequent some popular trials in Arkansas and Missouri. I enjoy many thinks that involve physical activity and the outdoors, so running and kayaking are the perfect way to stay healthy and get some sunshine. My husband and I have been married for two years now. We have two dogs and bought a house in Republic this year. 

Timeline

Static Junior Club Volleyball Coach

Static Volleyball Club
07.2022 - Current

Veterinary Technician

Crossroads Animal Clinic
12.2020 - Current

Barista

Classic Rock Coffee Co.
03.2020 - 12.2020

Youth Volleyball Coach

City Of Springfield, MO
07.2019 - Current

Bachelor of Science - Pre-Veterinary Medicine

Missouri State University

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Emma Chan