Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessDevelopmentManager
Emma Chapman

Emma Chapman

Polo,MO

Summary

Dynamic professional with a proven track record at Lawson Nutrition, excelling in client management and project oversight. Adept at crafting persuasive reports and fostering strong customer relationships, I leverage communication skills and problem-solving abilities to achieve exceptional outcomes and enhance team collaboration. Committed to driving success through strategic marketing insights.

Overview

1
1
year of professional experience

Work History

Lawson Nutrition Partner

Lawson Nutrition
12.2024 - Current
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Prepared and presented reports on status of projects and initiatives.
  • Crafted persuasive written communications including briefs, memoranda, and contracts with attention to detail and clarity.

Sonic Carhop

Sonic
08.2024 - Current
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Enhanced sales by upselling menu items and promoting daily specials.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
  • Collaborated with team members to provide exceptional customer experiences.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
  • Improved efficiency by restocking supplies during downtime periods between orders.

Carhop Server

Sonic
04.2024 - 08.2024
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Answered guest questions and promoted special products.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
  • Memorized orders and maintained Number% accuracy in high-traffic times.
  • Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
  • Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.

Education

Polo High School
Polo Mo

Skills

  • Client management
  • Project management
  • Report writing
  • Customer service
  • Team collaboration
  • Problem solving
  • Communication skills
  • Time management
  • Customer relationship building
  • Marketing

Accomplishments

3.6 GPA

A+ Certified

Timeline

Lawson Nutrition Partner

Lawson Nutrition
12.2024 - Current

Sonic Carhop

Sonic
08.2024 - Current

Carhop Server

Sonic
04.2024 - 08.2024

Polo High School

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Emma Chapman