Emma Chavez
San Jose,CA
Summary
Dynamic and results-driven Human Resources professional with over 7 years of experience in Managed Services (MSP), Contingent Workforce Management, Talent Acquisition, Staffing, Employee Relations, Diversity & Inclusion, and Program Management. Expertise in building trusted partnerships with executives and hiring managers at all levels to foster collaboration and alignment with organizational goals. Proven ability to develop innovative recruiting strategies that reduce time-to-fill by up to 35%, enhance candidate satisfaction scores to over 95%, and strengthen retention rates across diverse talent pipelines. Highly adaptable and proactive, consistently delivering tailored solutions that enhance workforce effectiveness and drive organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service & Resource Manager
Magnit Global / Workforce Logiq
12.2018 - 10.2025
- Served as primary POC for 250+ U.S. and Canada payrolled employees, managing workforce needs, escalations, and employee satisfaction.
- Managed full onboarding and offboarding, including state-specific document collection, background checks through HireRight, and New Hire Orientations, ensuring 100% compliance.
- Partnered with HR to develop and implement performance coaching plans, achieving a 98% retention rate among coached employees.
- Skilled at balancing multiple priorities, ensuring compliance, and driving workforce productivity from day one.
- Negotiated pay and bill rates using market data, achieving cost savings while maintaining competitive offers and employee satisfaction.
- Partnered with 20+ hiring managers across multiple functions to develop job descriptions, ensure compliance, and optimize hiring standards.
- Partnered with managers to assess role requirements and create job descriptions based on LinkedIn and Huawei scope; collaborated with suppliers to release requisitions, reviewed resumes, coordinated interviews, and extended offers to top candidates.
- Handled employee inquiries, ServiceNow tickets, benefits questions, and billing discrepancies, resolving issues efficiently.
- Implemented process improvements and SOPs that reduced onboarding time by 20%, boosted contractor productivity, and delivered reporting dashboards tracking KPIs like time-to-fill, cost-per-hire, and retention trends.
- Monitored and maintained time reporting and contingent workforce updates using Beeline, ensuring accurate payroll, reporting, and workforce visibility.
Sr. Technical Recruiter
Employment
10.2017 - 11.2018
- Secured Ichor Systems and other manufacturing clients through territory sales, cold calling, and lead follow-up, gaining exclusive staffing roles across manufacturing, technical, and office positions.
- Filled all client roles using Boolean searches, job fairs, and university recruiting, contributing to $250K in monthly revenue.
- Developed tailored recruiting strategies across multiple departments, reducing time-to-fill by 30% and improving workforce efficiency.
- Sourced high-quality candidates via LinkedIn, referrals, niche boards, and advanced Boolean techniques, achieving 95%+ candidate satisfaction.
- Strengthened employer brand and client relationships by providing executives with status updates, market insights, and recommendations for business growth.
Sr. Staffing Specialist
Manpower
10.2016 - 10.2017
- Hired employees and initiated new hire paperwork process.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Managed full-cycle staffing for technical and administrative roles, consistently filling positions on time and within client requirements.
- Developed and maintained strong relationships with clients and candidates, improving client satisfaction and candidate placement success.
- Implemented innovative sourcing strategies, leveraging job boards, referrals, and social networks to attract top talent efficiently.
- Supported workforce programs and process improvements, enhancing operational efficiency and ensuring compliance with HR policies.
Education
Bachelors of Science - Business Management, minor in Human Resource
University of Phoenix
Certificate - Medical Billing & Terminology
Bryman College
High School Diploma - undefined
Santa Clara Adult Education
Santa Clara, CASkills
- Talent Acquisition & Retention: Achieved 98% retention among coached employees through targeted performance coaching, engagement programs, and effective onboarding and offboarding processes
- Relationship Management: Built partnerships with 40 hiring managers and executives, aligning workforce planning with business objectives
- Innovative sourcing techniques
- Diversity & Inclusion: Expanded supplier partnerships to include women-owned and minority-owned agencies, increasing diverse hires by 15%
- Process Improvement: Developed SOPs, enhanced onboarding and offboarding workflows, and streamlined recruiting processes, improving efficiency and reducing onboarding time by 20%
- HMCM / HRIS: Workday, Oracle, PeopleSoft
- VMS / ATS: Beeline, PRO Wand, IGN Navigator, Fieldglass
- CRM: Salesforce
- Productivity Tools: Microsoft Office Suite; advanced Excel, Word, PowerPoint
- Research & Market Intelligence
Certification
- LinkedIn Recruiter & Advanced Sourcing Techniques Training
- Diversity, Equity & Inclusion (DEI) Workshops
- Workday HCM & Beeline VMS Training
- Performance Coaching & Employee Engagement Programs
- SOP & Compliance Training
Languages
Spanish
Native or Bilingual
Timeline
Client Service & Resource Manager
Magnit Global / Workforce Logiq
12.2018 - 10.2025
Sr. Technical Recruiter
Employment
10.2017 - 11.2018
Sr. Staffing Specialist
Manpower
10.2016 - 10.2017
Certificate - Medical Billing & Terminology
Bryman College
High School Diploma - undefined
Santa Clara Adult Education
Bachelors of Science - Business Management, minor in Human Resource
University of Phoenix