Emma Cheuvront
Cincinnati
Summary
Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality. High-energy, versatile and complex problem-solver works well with children ages several to several. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised.
Overview
4
4
years of professional experience
Work History
Khol's Associate
Khols
10.2025 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Service Representative
Tide Dry Cleaners
08.2024 - 04.2025
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Accepted payments and updated accounts with latest information.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Referee
Girls South East Soccer Association
08.2021 - 10.2024
- Stopped play for injuries or dangerous situations on the field.
- Inspected playing field prior to each match for hazards or debris.
- Interpreted rules to ensure fair play throughout competition.
- Maintained order in the stands by dealing with unruly spectators.
- Managed multiple soccer games simultaneously if needed.
- Issued warnings, cautions and ejections when necessary.
- Called fouls, offsides and other infractions during matches.
- Officiated games and matches, following sports program's rules and regulations.
- Conducted pre-game meetings with coaches and captains to review game protocols.
- Managed behavior of players, coaches and crowd to facilitate gameplay.
- Fostered a positive, respectful game environment for participants and spectators.
- Monitored player conduct to maintain sportsmanship and enforce discipline.
- Made quick, decisive calls to ensure the flow and integrity of the game.
- Utilized whistle and hand signals to communicate decisions clearly and promptly.
- Inspected game equipment and field and court conditions for safety compliance.
- Started and stopped play in response to infractions, timeouts and other game occurrences.
- Tracked game time, starting or stopping play when necessary.
- Attended periodic referee training sessions as required.
- Kept accurate records of game results and statistics.
Education
Some College (No Degree) -
University of Cincinnati Clermont College
Batavia, OHHigh School Diploma - undefined
Turpin High School
Cincinnati, OH06.2024
Skills
- Unbiased judgment
- Reasoning
- Stress Tolerance
- Time Management
- Customer interaction
- Customer support
- Stamina
- Policy Reinforcement
- Good Judgement
- Conflict resolution abilities
EDUCATION AND TRAINING
High School diploma, some college, customer service ,other, other
Timeline
Khol's Associate
Khols
10.2025 - Current
Service Representative
Tide Dry Cleaners
08.2024 - 04.2025
Referee
Girls South East Soccer Association
08.2021 - 10.2024
High School Diploma - undefined
Turpin High School
Some College (No Degree) -
University of Cincinnati Clermont College