Emma Childers
Dayton,OH
Summary
Results-oriented B2B Business Development Representative with a proven track record of driving revenue through strategic relationship-building and effective communication. A positive and hardworking professional committed to exceeding targets and delivering exceptional client experiences. Skilled in lead generation, market research, and tailoring communication to address client needs. Collaborative team player with a passion for cultivating long-term partnerships. Excels in aligning business strategies, fostering client trust, and consistently surpassing performance goals. Eager to leverage my strong work ethic and interpersonal skills to contribute to the success of a dynamic and growth-focused organization.
Overview
8
8
years of professional experience
Work History
Business Development Account Manager
AMPM Employment
Vandalia, Ohio
05.2023 - Current
- Responsible for identifying and procuring new business opportunities and lines of business
- Attends job fairs as face of the company for recruiting both potential employees and business partnership opportunities
- Conferred with advertising managers to develop and implement marketing plans.
- Created and improved business pipeline using cold and warm techniques.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Assisted in developing long-term relationships with key accounts through regular contact.
- Effectively built relationships with both established and potential customers.
- Analyzed market trends and identified new business opportunities.
- Developed and significantly grew assigned territory 80% within first year.
- Conducted market research and reported on competitors.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Advised senior management on relevant market conditions affecting sales performance.
- Created reports summarizing progress made against targets set by management.
- Attended industry events to network with prospects and stay current on market trends.
- Developed account plans that detailed goals, strategies, tactics, resources, risks.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Monitored customer feedback regarding products and services offered by company.
- Generated leads through cold-calling potential customers as well as referrals from existing ones.
- Responded quickly to customer inquiries or complaints about products and services.
- Prepared contracts and completed sales with new and existing clients.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Collaborated with team to forecast based on sales and product profitability.
- Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
- Maintained accurate records of customer accounts and all related activities.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Works independently, maintaining my own schedule for business client meetings and weekly KPI's
- Participates in training, and management projects, including attending offsite HR engagement functions.
- Used change methodologies to increase sales and led projects for increased productivity.
Sales Associate
Morris Furniture
Beavercreek, OH
10.2022 - 04.2023
- Assisted customers with product selection, sizing and styling.
- Answered store and merchandise questions and led customers to wanted items.
- Provided accurate information about products, prices and services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered incoming telephone calls to provide store, products and services information.
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Collaborated with management teams to develop innovative marketing strategies.
- Increased purchase amounts by cross-selling with similar products.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
Bartender
Downtown sports bar
Bowling Green, OH
02.2021 - 08.2022
- Made friendly conversation with customers to provide enjoyable bar experience.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Greeted guests with friendliness and professionalism.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Developed good working relationships with fellow employees through effective communication.
- Greeted frequent visitors by name and explained new promotions.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Trained new bartenders on drink preparation and upselling techniques.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within fast-paced environment.
- Planned and coordinated special events to boost customer numbers and profits.
Bartender/Server/To-Go Server
Olive Garden
Dayton, OH
03.2016 - 01.2021
- Completed regular bar inventories and daily requisition sheets.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Attended regular training sessions to stay updated on new products or trends.
- Greeted frequent visitors by name and explained new promotions.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
VP of Community Relations
Alpha Phi Sorority
Bowling Green, Ohio
01.2020 - 01.2021
- Managed Alpha Phi and BGSU University relationships including BGSU, other Sorority and Fraternity associations and Panhel
- Designed, organized, and managed all social and philanthropic events to raise funds for the Alpha Phi Foundation
- Scheduled and managed all family social events
- Spearheaded and managed annual gala (Red Dress Gala) for Women's Heart Health raising over $20,000
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Delivered speeches and attended industry conferences to promote company image and engage within the community
- Managed responsibilities of 10 committee members elected to Community Relations Cabinet
- Designed visual graphics to promote philanthropic activities
- Responsible for cabinet's budget and funding
- Planned chapter meetings including the schedule, content, and topics of conversation
- Responsible for giving speeches and lectures during chapter meetings regarding current events, member engagement, difficulties in the chapter, and recognition of those members who achieved goals.
VP of Marketing
Alpha Phi Sorority
Bowling Green, Ohio
01.2019 - 01.2020
- Responsible for all marketing aspects for sorority including maintaining Instagram and all other social media content
- Responsible for managing the budget and coordination of responsibilities for 5 cabinet members
- Created and maintained sorority website for both potential member recruitment and current member recognition
- Created PR packages to promote sorority including the design and ordering of apparel and signage
- Responsible for both the direct ordering and coordination of merchandise and apparel sales events with outside vendors for new and current members
- Coordinated with the recruitment team for apparel design, schedule of wardrobe, and props, both before, during, and precluding rush week.
Director of Community Service
Alpha Phi Sorority
Bowling Green, Ohio
01.2018 - 01.2019
- Responsible for identifying and creating partnerships with local community service organizations to provide service opportunities to ensure all members reached their minimum service hours
- Posted, managed, and coordinated service opportunities on sorority's social media page
- Worked as a liaison between community service organizations and members to provide rosters, member information, and event details on the day of events
- Responsible for the creation, coordination, and management of Alpha Phi's Day of Service with required attendance by all chapter members
- Created a partnership with BGSU's football team to socially engage and network with potential football team recruits during campus tours
- Created graphics, slogans, and promotional themes for community service event flyers on social media platform postings.
Education
BAS in COMMUNICATIONS - Communication Studies
Bowling Green State University
05-2022
HS DIPLOMA -
Vandalia Butler High School
01.2018
Skills
- Communications
- Networking
- Client Relations
- Social Media Management
- Marketing and PR Packages
- Public Relations
- Leadership
- Detail-oriented
- Graphic Design Webtools
- CRM Software
- Proposal Development
- Business Relationship Management
- Contract Negotiation and Closing Tactics
- Lead Prospecting
- B2B Sales
- Customer Relationship Management
- Cold-Calling
- Client Acquisition
- Social Media Marketing
- Performance Tracking
- Project Management
- MS Office
- Corporate Communications
- Internal Communications
- Data Analysis
- Account Management
Accomplishments
- BGSU Thompson Family Scholar
- Alpha Phi Alumni
- Orda of Omega BGSU
References
References available upon request.
Timeline
Business Development Account Manager
AMPM Employment
05.2023 - Current
Sales Associate
Morris Furniture
10.2022 - 04.2023
Bartender
Downtown sports bar
02.2021 - 08.2022
VP of Community Relations
Alpha Phi Sorority
01.2020 - 01.2021
VP of Marketing
Alpha Phi Sorority
01.2019 - 01.2020
Director of Community Service
Alpha Phi Sorority
01.2018 - 01.2019
Bartender/Server/To-Go Server
Olive Garden
03.2016 - 01.2021
BAS in COMMUNICATIONS - Communication Studies
Bowling Green State University
HS DIPLOMA -
Vandalia Butler High School
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