Emma Christensen
Vancouver,WA
Summary
Experienced customer service professional with 6+ years in diverse environments, including Senior care, and personalized commercial/private client services. Proven ability to thrive in fast-paced settings, delivering exceptional service and adapting quickly to new challenges. Strong communication skills and keen attention to detail enhance team collaboration and customer satisfaction. Open to relocation for career advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeping Lead
Battleground Five Star Cleaning
02.2023 - Current
- Oversaw daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored new staff on effective cleaning techniques and safety protocol's
- Developed streamlined processes that improved workflow efficiency within the housekeeping team.
- Coordinated scheduling to optimize labor resources for peak occupancy periods.
- Resolved guest inquiries and concerns promptly, enhancing overall guest experience.
- Collaborated with management to establish quality assurance standards for housekeeping services.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Resolved guest complaints with prompt attention to detail, ensuring customer satisfaction throughout their stay at the property.
- Maintained proper documentation of completed tasks, providing a clear record of activities performed during each shift.
- Implemented inventory control systems for supplies and equipment, minimizing waste and ensuring availability when needed.
Bakery Sales Associate
Chuck's Produce & Street Market
08.2023 - 12.2023
- Efficient customer Service
- Daily cleaning of all sales areas, as well as dish pit and bakery display cases
- Over the phone and in person custom order services
- Packaging, labeling and dating products
- Ensuring quality control of any baked products
- Maintaining cleanliness of machinery
- Occasional cake decoration when necessary upon requests by customers
Cleaning Technician
Grime Time Cleaning
08.2022 - 06.2023
- Cleaning bathrooms with proper sanitizing chemicals and paying special detail to areas with more exposure to germs.
- Performing floor-ceiling scrubs with vacuum cleaners, mops and brooms.
- Upholstery and carpet cleaning services
- Train/supervise new hires at different locations to ensure quality cleaning services for clients.
Baker/Pastry Chef
Cogir of Glenwood Place Senior Living
04.2020 - 02.2022
- Crafting high quality baked goods, pastries and confections according to detailed recipes.
- Opening shift, recording temperatures of all fridges and freezers.
- Ensure all baking equipment was cleaned with proper sanitation techniques
- Marketing department has used photos of my pastries to share on the company Facebook page.
Line Cook/Bistro Chef
Glenwood Place Senior Living
08.2019 - 02.2022
- Prepare and serve quality food according to recipes, special diets, nutritional restrictions, and portions. To residents, guests and facility staff.
- Compile and record food quantities and consumptions.
- Clean and inspect all kitchen equipment, appliances, and surfaces to ensure sanitization and functional operation.
Shift Lead/Server
Cogir of Glenwood Place Senior Living
05.2016 - 08.2019
- Assigned daily side work for servers to ensure high quality service, and clean organized stations.
- Accurately recording food and alcoholic beverage orders, running multi-course meals, and tallying bills.
- Responsible for the training and development of all new servers.
- Maintaining a positive and efficient work environment amongst staff.
Education
High school diploma - undefined
Skills
- Leadership
- Team management
- Detail oriented
- Flexible
- Independent
- Point of Sale System (POS)
- Culinary experience (cooking and baking)
- Communication
- Critical thinking
- Customer service
- Interpersonal skills
- Time management
- Cleaning and sanitation
- Workload prioritization
- Training and mentoring
- Customer relationship management
- Task delegation
- Inventory control
- Quality assurance
Certification
- Food Handler
- Food Handler Certification
- Driver's License
Timeline
Bakery Sales Associate
Chuck's Produce & Street Market
08.2023 - 12.2023
Housekeeping Lead
Battleground Five Star Cleaning
02.2023 - Current
Cleaning Technician
Grime Time Cleaning
08.2022 - 06.2023
Baker/Pastry Chef
Cogir of Glenwood Place Senior Living
04.2020 - 02.2022
Line Cook/Bistro Chef
Glenwood Place Senior Living
08.2019 - 02.2022
Shift Lead/Server
Cogir of Glenwood Place Senior Living
05.2016 - 08.2019