Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

Emma Clark

Columbus,OH

Summary

Dynamic Customer Service Representative with proven expertise at Kroger, excelling in complaint resolution and payment processing. Leveraged active listening and critical thinking to enhance customer satisfaction, fostering loyalty and repeat business. Recognized for strong product knowledge and ability to thrive in high-pressure environments, ensuring seamless service delivery.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Kroger
01.2024 - 06.2025

Worked customer service desk, help customers pay bills, send money, returns, money orders, operate cash register, etc.

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Franklinton Prep High School
Columbus Ohio
06.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement
  • Product knowledge
  • Paperwork processing

Accomplishments

At 16, I graduated high school two years early and earned certifications in phlebotomy and business, showing my drive to succeed in both healthcare and entrepreneurship while working full-time and getting As + Bs .

Certification

Phlebotomy

Business

Timeline

Customer Service Representative

Kroger
01.2024 - 06.2025

Franklinton Prep High School

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