Emma Clark
Auburn,GA
Summary
Experienced restaurant professional with over 10 years of serving experience and a well rounded background in hosting, bartending,and management. I bring a guest first mindset, strong multitasking skills, and the ability to work well in a team, while also being able to work independently. Looking to return to my roots as a server as I continue my education.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager
City Cafe and Bakery
10.2022 - 09.2025
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Coordinated special events such as wine and bourbon tastings, Afternoon Tea, baby showers, and holiday catering.
FOH Manager
Henry's Midtown Tavern
06.2015 - 10.2022
- Made sure front of house was clean, while ensuring restaurant ran orderly and guest had a memorable time
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Held many positions in the restaurant, and promoted quickly from hostess, to server/bartender, and eventually to manager.
Server/bartender
RiRa Irish Pub
01.2018 - 01.2020
- Worked high volume bar events while ensuring guest experiences were quick and pleasant.
- Worked at RiRa until it closed it's doors in March 2020 and did not reopen due to COVID.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Education
Criminal Justice
Georgia State Perimeter
555 N Indian Creek Dr, Clarkston, GA, 3002110-2017
Skills
- Detail oriented
- Great multitasker
- Punctual
- Dedicated
- Adaptable
- Quick learner
- Great communicator
- Proficient in Word and Excel
Certification
ServSafe Certification is up to date
Timeline
Senior Manager
City Cafe and Bakery
10.2022 - 09.2025
Server/bartender
RiRa Irish Pub
01.2018 - 01.2020
FOH Manager
Henry's Midtown Tavern
06.2015 - 10.2022
Criminal Justice
Georgia State Perimeter