Emma Clark
Mineral Point,MO
Summary
Skilled professional with a strong background in customer service and team training. Experienced in conflict resolution and efficient emergency responses, ensuring safety and security in high-pressure environments. Committed to enhancing team dynamics and promoting a positive atmosphere.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Correctional Officer
Missouri Department Of Corrections
Potosi, MO
11.2025 - Current
- Supervised inmate activities to ensure compliance with safety and security protocols.
- Conducted regular inspections of facilities to identify potential safety hazards.
- Maintained accurate records of inmate behavior and incidents for reporting purposes.
- Collaborated with team members to develop strategies for conflict resolution among inmates.
- Enforced institutional rules and regulations to promote a safe environment for staff and inmates.
- Assisted in training new correctional officers on operational procedures and emergency response protocols.
- Monitored surveillance systems to detect suspicious behavior and prevent security breaches.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Ensured security of facility perimeter by conducting routine patrols.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
Carhop Server
Sonic
Potosi, MO
03.2025 - 08.2025
- Assisted in training new staff on service protocols and procedures.
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
Drive-Thru Cashier
McDonald's Restaurant
Potosi, MO
06.2024 - 11.2024
- Processed customer orders efficiently while ensuring accurate payment handling.
- Maintained a clean and organized workspace to enhance operational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize drive-thru workflow during peak hours.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Followed company policies and procedures regarding cash handling.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained accurate records of transactions following company procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
Carhop Server
Sonic
Macon, MO
10.2023 - 02.2024
- Delivered exceptional customer service in fast-paced environment.
- Took accurate orders and ensured timely delivery to customers.
- Maintained cleanliness and organization of service area and equipment.
- Operated point-of-sale system for processing transactions efficiently.
- Monitored inventory levels to assist in timely restocking of supplies.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Operated manual and electric appliances to peel, slice, and trim food.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Babysitter
Shelbina, MO
01.2022 - 01.2024
- Developed age-appropriate lesson plans to promote learning and creativity in a nurturing environment.
- Coordinated daily schedules, including meals, naps, and recreational activities for optimal child development.
- Communicated effectively with parents regarding children's progress and behavior during care periods.
- Adapted care routines based on individual children's needs and preferences to enhance comfort and well-being.
- Played games, worked on puzzles, and read books to young children.
- Maintained cleanliness and organization of play areas, ensuring a safe and inviting space for children.
- Assisted in introducing new educational tools and toys to stimulate children's curiosity and learning experiences.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Communicated with parents regarding children's progress and development, raising any issues.
Cooker Operator
Gas Station
Shelbina, MO
01.2023 - 12.2023
- Operated cooking equipment to prepare food items efficiently and safely.
- Monitored food quality and ensured compliance with health standards.
- Maintained cleanliness of workstations and kitchen areas to enhance safety.
- Assisted in inventory management by tracking ingredient usage and stock levels.
- Developed improved workflows that increased meal preparation speed and consistency.
- Maintained a clean, safe workspace by adhering to strict sanitation guidelines and safety regulations.
- Enhanced kitchen efficiency by streamlining cooking processes and organizing workstation layouts.
- Improved food quality by ensuring proper execution of recipes and monitoring ingredient freshness.
- Monitored food production and quality control to achieve agreed standards.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Worked in production to improve efficiency.
Education
No Degree -
Home School
ShelbinaSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Cash handling
- Customer service
- Observation
- Surveillance
- Stress tolerance
- Relationship building and management
- Central and pod control
- Dispatch
- Equipment maintenance
- Radio communication
- First aid and CPR certified
- Decision-making
- Safety and security
- Patience and empathy
- Time management skills
- Team collaboration
- Product knowledge
- Refunds and exchanges
- Issue resolution
- POS system operations
- ID verification
- Refund handling
- Strong work ethic
- Reliability
- Dependability
- Flexible scheduling
- Child supervision
- Toddler care experience
- Childcare
- Meal and snack times
- Housekeeping
- CPR certified
- Potty training assistance
- Special needs experience
Certification
CPR Certification
Timeline
Correctional Officer
Missouri Department Of Corrections
11.2025 - Current
Carhop Server
Sonic
03.2025 - 08.2025
Drive-Thru Cashier
McDonald's Restaurant
06.2024 - 11.2024
Carhop Server
Sonic
10.2023 - 02.2024
Cooker Operator
Gas Station
01.2023 - 12.2023
Babysitter
01.2022 - 01.2024
No Degree -
Home School