Emma Cline
Durand,MI
Summary
Highly motivated and loyal employee with remarkable customer service and management proficiency. Honest professional with substantial experience in meeting consumer needs, creating meaningful and lasting relationships, and exceeding company standards and goals. Reliably completes workload with a positive and upbeat attitude to create a pleasant consumer-experience.
Overview
5
5
years of professional experience
Work History
Sales Associate
Levi Strauss & Company
05.2019 - Current
- Provided extensive one-on-one customer service to ensure all needs were met.
- Engaged with customers in a positive and friendly manner to create relationships and establish associate credibility.
- Completed cash sales and returns in a timely and precise fashion.
- Worked routinely with other associates and management and fostered close work-relationships with coworkers.
- Handled consumer complaints and objections to turn returns and product refusals into exchanges and/or sales.
Manager
Levi Strauss & Company
05.2022 - 08.2022
- Took charge in filling roles and learning responsibilities delegated to management in a short period of time to account for loss in staff.
- Rebuilt and trained an efficient and highly motivated team.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Elevated customer experience by addressing urgent concerns, demonstrating empathy and resolving problems swiftly.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Actuarial Mathematics
University of Michigan - Flint
Flint, MI04.2023
Skills
- Familiarity in MATLAB, C, and Python Programs
- Team Management and Training
- Point of sale operation
- Microsoft Office
- Managing multiple responsibilities simultaneously
- Client Service
- Strategic Planning
- Professional demeanor
- Performance Tracking and Evaluations
- Financial Forecasting
- Issue and Conflict Resolution
Timeline
Manager
Levi Strauss & Company
05.2022 - 08.2022
Sales Associate
Levi Strauss & Company
05.2019 - Current
Bachelor of Science - Actuarial Mathematics
University of Michigan - Flint
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