Emma Cole
Bridgton,Maine
Summary
Proven to enhance team efficiency and guest safety at Pleasant Mountain, I bring a strong blend of adaptive problem-solving and mechanical troubleshooting skills. My experience spans coordinating emergency responses to optimizing customer service, demonstrating patience, empathy, and a knack for fostering positive work environments. Achievements include streamlining onboarding processes and significantly improving inter-departmental collaboration.
Overview
4
4
years of professional experience
Work History
Ski Lift Operator
Pleasant Mountain
01.2022 - 04.2024
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
- Contributed to a positive work culture by actively participating in team meetings, sharing feedback, and offering suggestions for improvement.
Busser/Hostess
Captain Jacks
05.2021 - 11.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Ice Cream Server
Gazebo/ Maine Street Creamery
05.2021 - 09.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Ticket Seller
Cranmore Mountain Resort
05.2020 - 10.2020
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
Education
Associate of Business Administration - Business
Southern Maine Community College
South Portland, ME12.2024
Skills
- Patience and Empathy
- Adaptive Problem Solving
- Safety Procedures Expertise
- Mechanical Troubleshooting
Timeline
Ski Lift Operator
Pleasant Mountain
01.2022 - 04.2024
Busser/Hostess
Captain Jacks
05.2021 - 11.2023
Ice Cream Server
Gazebo/ Maine Street Creamery
05.2021 - 09.2023
Ticket Seller
Cranmore Mountain Resort
05.2020 - 10.2020
Associate of Business Administration - Business
Southern Maine Community College
Similar Profiles
Alexander LallemandAlexander Lallemand
Ski Instructor at Pleasant MountainSki Instructor at Pleasant Mountain
Timothy Blair IITimothy Blair II
Ski Instructor at Pleasant MountainSki Instructor at Pleasant Mountain
Ryan FlodenRyan Floden
Human Resources Specialist at Pleasant Mountain Ski AreaHuman Resources Specialist at Pleasant Mountain Ski Area
Elaine ChaplinElaine Chaplin
Optometric Technician at Metayer Family Eye CareOptometric Technician at Metayer Family Eye Care
SAWYER LABARGESAWYER LABARGE
Ranger at Department of ConservationRanger at Department of Conservation