Emma Collins

• Review Incarcerated Adults grievances to verify compliance with standards.
• Investigated customer complaints to take necessary corrective actions.
• Conduct correctional facilities audits- both virtual and onsite.
• Examined relevant documents to determine compliance with policy.
• Provided feedback to team regarding policy compliance.
• Trained other workers on the grievance procedure.
• Conduct special investigations.
• Drafted detailed reports on findings of inspections.

• Responsible for the overall management of the correctional facility.
• Completed daily work report and delegated tasks to employees.
• Coordinated responses to emergency situations.
• Supervised 420 employees and performance of tasks and managed 2100 offenders.
• Worked effectively in fast-paced environments.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Gained extensive knowledge in data entry, analysis and reporting.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Managed time efficiently in order to complete all tasks within deadlines.
• Cultivated interpersonal skills by building positive relationships with others.

• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Supervised 200 employees and performance of tasks and managed 2100 offenders.
• Supervised staff assigned to dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
• Coordinated responses to emergency situations.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Ensured inmate counts and searches were conducted per policy.
• Researched and responded to inquiries and complaints from general public and outside agencies.
• Assigned Corrections Supervisors tasks to keep prison running efficiently.
• Conducted investigations dealing with drugs, contraband, employee and inmate relationships and violations of laws, rules or policies by visitors and staff.
• Completed daily work and delegated tasks to employees.
• Served as administrative liaison between warden, resident population and staff.
• Self-motivated, with a strong sense of personal responsibility.
• Developed strong communication and organizational skills through working on group projects.
• Proven ability to develop and implement creative solutions to complex problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Responded swiftly to security incidents and effectively resolved security issues.
• Delivered regular security awareness programs to educate personnel on security measures and protocols.
• Managed security policies and procedures to promote safety and security of personnel and assets.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
• Supervised team of 16 security supervisors during shift.
• Cultivated relationships with external security vendors to make additional security resources available if necessary.
• Monitored and maintained access control systems to protect personnel and assets.
• Kept team compliant with security protocols and appearance standards.
• Established and maintained close working relationships with local law enforcement officers.
• Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
• Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
• Submitted documentation for weekly payroll, managed schedules, and enforced policies.
• Investigated and resolved security breaches to protect organization and corporate assets.
• Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
• Coordinated protective service operations with other emergency response agencies.
• Evaluated security systems and procedures to identify areas for improvement.
• Collaborated with senior management to develop and implement strategies to mitigate security risks.
• Developed and maintained emergency response plans to promote fast and effective action during crises.
• Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
• Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
• Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
• Determined security budgets and identified opportunities to optimize resource utilization.

• Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
• Supervised 20 employees and performance of tasks and managed 500 offenders.
• Supervised dining hall, outdoor recreation area, and inmate housing unit.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Handled inmate counts.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Verified all prison visitors carried proper identification and had no contraband before entering institution.
• Coordinated responses to emergency situations.
• Resolved issues and disputes between inmates professionally and respectfully.
• Monitored and confirmed compliance with safety standards and regulations.
• Completed daily work report sheets and delegated tasks to employees.
• Participated in development of correctional policies and procedures.
• Responded to emergency situations and provided first aid following facility guidelines.
• Supervised Corrections Lieutenants and officers.
• Excellent communication skills, both verbal and written.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Skilled at working independently and collaboratively in a team environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Coordinated responses to emergency situations.
• Handled inmate counts.
• Assigned Officers to daily tasks such as monitoring Offenders activities and job assignments.
• Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Responded to emergency situations and provided first aid following facility guidelines.
• Resolved issues and disputes between inmates professionally and respectfully.
• Monitored and confirmed compliance with safety standards and regulations.
• Completed daily work report sheets and delegated tasks to employees.
• Supervised 20 employees and performance of tasks and managed 500 offenders.
• Participated in development of correctional policies and procedures.
• Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing units.
• Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Proven ability to develop and implement creative solutions to complex problems.

• Streamlined operational efficiencies by effectively maintaining daily shift activity log.
• Strengthened emergency response protocols by conducting emergency scenarios and quarterly drills and assessing results.
• Authored incident reports for management on violations and discrepancies.
• Oversaw and maintained custody 100 inmates in different security levels and genders.
• Monitored radio transmissions between staff to respond immediately to directions and emergencies.
• Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
• Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
• Automated document flow by ensuring log books and medical files were maintained with accuracy.
• Documented prisoner identification, charges and inmate disturbance incidents.
• Led inmate work crews completing maintenance, construction, farming and operations activities.
• Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
• Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
• Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
• Examined incoming and outgoing mail to detect contraband.
• Routinely counted inmates and in response to potential security breaches.
• Drove passenger vehicles and trucks to transport inmates to hospitals and work sites.
• Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
• Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.

• Conducted inventory of ammunition at an ammunition supply facility.
• Conducted security surveillance
• Operated forklifts to move pallets of ammunition.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Completed reports.