Creative Social Media specialist with knowledge of creating engaging content, ads that are up to date with current trends, and styles. Experienced in retail service, as well as customer service. Work well with other employees, as well as customers.
Overview
4
4
years of professional experience
Work History
Social Media Specialist
Plato's Closet
Clarksville, TN
05.2024 - Current
Created, edited, and managed content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube.
Developed and implemented social media strategies to increase brand awareness and engagement.
Identified target audiences and developed customer personas for campaigns.
Coordinated cross-promotional activities across multiple channels.
Managed customer service requests through social media channels.
Advised clients on how to use social media tools effectively in their business operations.
Responded promptly to user comments and questions on various social platforms.
Developed social media content and scheduled posts to coincide with target audience usage.
Created social media calendar, requiring scheduling of email blasts, social media posts, marketing campaigns and website updates.
Wrote social media content to increase engagement with customers.
Sales Associate
Plato's Closet
Clarksville, Tennessee (TN)
11.2022 - Current
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies.
Built relationships with customers to encourage repeat business.
Organized stockroom shelves according to size, color or style.
Conducted inventories on a regular basis to track stock levels.
Demonstrated product features and benefits for customers' needs.
Handled customer complaints in a professional manner.
Upsold additional items based on customer interests and needs.
Tracked sales performance metrics to identify trends in the market place.
Attended weekly team meetings to review performance goals and objectives.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
Competitive Designs Boutique
Camden, Tennessee (TN)
08.2020 - 08.2022
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies.
Built relationships with customers to encourage repeat business.
Organized stockroom shelves according to size, color or style.
Restocked shelves as needed to ensure sufficient inventory levels.
Demonstrated product features and benefits for customers' needs.
Handled customer complaints in a professional manner.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.