Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Conklin

Mount Ephraim,NJ

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Victory Bar And Grill
03.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Sales Associate

Marshalls TJX Companies
12.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Restaurant Hostess

Applebee's Neighborhood Bar & Grill
06.2020 - 11.2021
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Opened and closed seating sections according to volume of guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Education

No Degree - Marketing Management

Rutgers, The State University of New Jersey
Camden
06.2026

High School Diploma -

Audubon Junior/Senior High School
Audubon, NJ
06.2022

Skills

  • Active Listening and Communication
  • Guest Relations Management
  • Cash Handling
  • Conflict and Complaint Resolution
  • Organization and Time Management
  • Front- and Back-Of-House Coordination
  • Impression Management
  • Customer Service

Timeline

Restaurant Hostess

Victory Bar And Grill
03.2022 - Current

Sales Associate

Marshalls TJX Companies
12.2021 - 02.2022

Restaurant Hostess

Applebee's Neighborhood Bar & Grill
06.2020 - 11.2021

No Degree - Marketing Management

Rutgers, The State University of New Jersey

High School Diploma -

Audubon Junior/Senior High School
Emma Conklin