Emma R Cook
Sutter,CA
Summary
Proven leader in customer service and multitasking, excelling in fast-paced environments. Skilled in guest relations and effective communication, consistently enhancing customer and client experiences, and resolving complaints efficiently. Demonstrated ability to train staff and manage operations, ensuring seamless service and customer satisfaction. Fully skill equipped to pursue any assistant, sales, and front-desk position. Eager and willing to be trained and taught any position available. I am reliable, self-motivated, personable, and driven. Thank you for taking the time to review my resume and consider it.
Overview
5
5
years of professional experience
Work History
Hostess/Server Shift Leader
Pasquini's Fine Italian Food
09.2021 - 04.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for bar & restaurant with social relevancy and intentionality.
Barista
Starbucks
03.2020 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Performed as a barista under a quick, fast paced working environment performing multiple tasks at a time.
Server/Cashier Team Lead
The French Whisk
10.2019 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring our dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA12.2025
Associate of Science - Criminal Justice
Sierra College
Rocklin, CA12.2024
High School Diploma -
Sutter Union High School
Sutter, CA05.2021
Skills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquette
Social and Communication Skills
Up front position experience
Leadership
Time Management
Interactive communication skills
Exceptional communication
Guest complaint resolution
Guest Relations
Timeline
Hostess/Server Shift Leader
Pasquini's Fine Italian Food
09.2021 - 04.2024
Barista
Starbucks
03.2020 - 07.2021
Server/Cashier Team Lead
The French Whisk
10.2019 - 05.2020
Bachelor of Science - Criminal Justice
California State University, Sacramento
Associate of Science - Criminal Justice
Sierra College
High School Diploma -
Sutter Union High School
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