Emma Cook
Greeley,CO
Summary
An enthusiastic reliable team member who is excited to work, help employees reach their goals, and work with customers. Highly adaptive to any situation with quick and effective performance, equipped with a willingness and delight to learn.
Overview
7
7
years of professional experience
Work History
Lead Bookseller
Barnes and Noble
11.2022 - Current
- Supported management in training new booksellers, ensuring a smooth onboarding process and fostering a cohesive team atmosphere.
- Maintained accurate Inventory records and insured timely replenishment of stock while keeping stock room as organized as possible.
- Managed social media platforms to increase online presence and audience reach.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Organized successful author events, coordinating logistics to provide memorable experiences for both authors and attendees.
- Visited with every store in northern Colorado to help assist in yearly inventory process.
- Executed promotional setups for special events, contributing to overall success and increased foot traffic.
Team Member
Paciugo Gelato Cafe
08.2021 - 07.2022
- Created seasonal displays and gifts to promote merchandise.
- Kept work areas clean and organized to promote efficiency.
- Learned drink menu quickly as to promote efficiency and accuracy.
- Handled cash deposits and tips.
- Developed strong relationships with coworkers to better productivity and cooperation.
Assistant Store Manager
Which Wich Superior Sandwiches
08.2021 - 07.2022
- Monitored cash intake, deposits, tips, rewards, coupons, and other discounts while fixing any discrepancies.
- Offered hands on assistance to any first time customer or those who could not fill out our ordering system themselves.
- Promoted our rewards club, specials, or any seasonal menu item.
- Guided team members by setting clear goals and objectives to help them succeed.
- Completed product order twice a week.
- Reviewed sales and labor percentage to manage schedule change and insure company profit and efficiency.
- Managed last minute shift changes by finding coverage within the team or myself.
- Outlined rules, roles, and responsibilities for every shift.
- Helped create a safe and healthy environment for employees to speak their mind or seek help if needed.
- Developed loyal and satisfied customer base through team customer service strategies and getting to know the customer.
- Resolved customer or worker issues quickly, efficiency, and happily to promote the customer returning or employee cooperation.
- Worked all stations and shifts to familiarize myself with all the product and every challenge each station or shift brings to better help my employees succeed when they have questions.
- Trained employees and shift leads.
Pizza Delivery Driver
Mead Pizza Plus
10.2020 - 11.2020
- Worked with register and phones.
- Cleaned the front and back of store as well as prepped.
- Processed payments, handled cash, and issued receipts.
- Worked with consumers in and outside of the store.
Team Member
Gibs New York Bagels
06.2019 - 10.2020
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Took on managerial tasks when left without a manager for multiple months, taking the opportunity to strengthen my experience and my team.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Worked well in a team setting, providing support and guidance.
- Contributed to daily ordering to ensure product was stocked for the next day.
Haunted House Actor
Chippers Lanes
10.2018 - 10.2019
- Worked October 2018 and October 2019
- Performed numerous times a night.
- Was able to memorize cues, lines, and stunts I needed to follow or perform.
- Was able to adapt to audience reactions and malfunctions during the show.
Babysitter
Simpson Family
06.2018 - 05.2019
- Care and feeding for four children ranging in ages from eighteen months to ten years old.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Communicated positively with children and guardians.
- Monitored children's play activities to verify safety.
Laborer
Aggie Theatre
03.2018 - 04.2019
- Worked alongside my team to demolish and rebuild the outdated green room.
- Helped clean, paint, and refurbish the auditorium.
Education
High School Diploma -
Windsor High School
Windsor, CO12.2020
Skills
- Merchandise Displays
- Inventory Management
- Cash Handling
- Social Media Promotion
- Employee Scheduling
- Customer Service
- Store Operations
- Event Organizing
- Ordering
- Store Organization
- Staff Management
- Training
Timeline
Lead Bookseller
Barnes and Noble
11.2022 - Current
Team Member
Paciugo Gelato Cafe
08.2021 - 07.2022
Assistant Store Manager
Which Wich Superior Sandwiches
08.2021 - 07.2022
Pizza Delivery Driver
Mead Pizza Plus
10.2020 - 11.2020
Team Member
Gibs New York Bagels
06.2019 - 10.2020
Haunted House Actor
Chippers Lanes
10.2018 - 10.2019
Babysitter
Simpson Family
06.2018 - 05.2019
Laborer
Aggie Theatre
03.2018 - 04.2019
High School Diploma -
Windsor High School
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