Summary
Overview
Work History
Education
Skills
Timeline
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Emma Cooper

Lincoln,IL

Summary

Personable and dedicated banker and customer service representative. Demonstrates leadership, organizational, and multitasking abilities with superb communication and problem solving skills. Committed to maintaining professional relationships to increase company profitability, customer satisfaction and drive business results.

Overview

5
5
years of professional experience

Work History

Personal Banker

United Community Bank
12.2023 - Current


  • Worked personally with customers to deliver information on both new and existing account processess.
  • Cross-sold bank products and services throough observation of customer needs and to provide options for accessibility and convenience.
  • Created and exported new accounts and issued customer identification numbers.
  • Created instant issue debit cards.
  • Processed customer requests for personal and business statements, internal transfers, check ordering, product ordering, and updating customer personal information in database.
  • Balanced cash drawers, vault and ATM on a daily basis with zero discrepancies.
  • Expanded customer base through strong interpersonal communication skills with clients, resulting in increased trust and fostering long-lasting relationships.
  • Remained consistent in meeting monthly and quarterly referral goals
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.

Bank Teller

United Community Bank
11.2022 - Current
  • Balanced fellow teller, vault, night drop, and ATM currency to contribute to dual-control procedures.
  • Educated customers on online and mobile banking options and processes.
  • Provided communication with the electronic services department to assist customers with online banking.
  • Educated customers on bank products and services to provide appropriate recommendations.
  • Balanced cash drawer and monitored transactions regarding cash, checks, or customer accounts.
  • Maintained accurate records of customer transactions with daily reports.
  • Answered both in-person and telephone inquiries on account balances, current or previous transactions, loans, lines of credit, account transfers, and online banking.
  • Counted, packaged, and recorded currency and coins on a weekly basis.


Baker

Mel-O-Cream Donuts
05.2022 - 02.2024


  • Ensured freshness of product by demonstrating proper storage techniques, cleanliness, and regular rotation of stock.
  • Developed multitasking skills in order to maintain time efficiency and reduce labor costs.
  • Prepared handmade pastries from original recipes with consideration of quality, quantity control, taste, and presentation.
  • Created and tested recipes for new products.
  • Operated fryers, ovens, glazers, icers, mixers and various bakery equipment to manage the daily bake.
  • Developed seasonal recipes, displays, and deals, increasing bakery sales.
  • Completed customer requests for special orders.
  • Trained and supervised employees on bakery procedures and time management.

Food Service Worker

Lincoln College
06.2021 - 07.2022
  • Developed relationships with students and staff to further understand product preferences.
  • Participated in regular trainings and practices to uphold cafeteria safety standards.
  • Ordered products and supplies to maintain stock on regular inventory.
  • Cross-trained in other kitchen positions to maintain flexibility and adaptability to positions such as prepping, cooking, frying, baking, serving, and catering.
  • Monitored hours, labor costs, and scheduling procedures.
  • Developed menu items in accordance to students and staff requests.

Customer Service Representative

Walmart
04.2020 - 06.2021
  • Monitored cash drawers of cashier's on multiple checkout stations and maintained adequate cash supply.
  • Coordinated cashier breaks, shift changes, and rotations.
  • Processed product exchanges and returns while upholding store policy and return guidelines.
  • Created money orders, cashed checks, and administered wire transfers both nationally and internationally.
  • Assisted customers with self-checkout machine operations, technical issues, and price checking, ensuring a smooth and efficient self-checkout experience.
  • Performed maintenance and currency re-stock on self-check out machines
  • Resolved payment discrepancies for orders both in-store and online.
  • Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.

Crew Member

McDonald's
08.2019 - 04.2020
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Maintained speed and accuracy when processing customer orders.
  • Ensured proper food handling and storing protocols were followed with appropriate labeling and rotation of stock.
  • Operated cash register and drive-thru headset simultaneously.
  • Presented and distributed orders to customers with consideration to time as well as customer service demeanor.
  • Promoted a positive work environment through effective communication and teamwork among staff members and management.

Education

No Degree - Undeclared

University of Illinois At Chicago
Chicago, IL

Bachelor of Arts - Business Administration And Management

University of Illinois At Springfield
Springfield, IL
12.2025

Skills

  • Banking operations knowledge
  • Transaction Processing
  • Client Relationship Management
  • Issues Resolution

Timeline

Personal Banker

United Community Bank
12.2023 - Current

Bank Teller

United Community Bank
11.2022 - Current

Baker

Mel-O-Cream Donuts
05.2022 - 02.2024

Food Service Worker

Lincoln College
06.2021 - 07.2022

Customer Service Representative

Walmart
04.2020 - 06.2021

Crew Member

McDonald's
08.2019 - 04.2020

No Degree - Undeclared

University of Illinois At Chicago

Bachelor of Arts - Business Administration And Management

University of Illinois At Springfield

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Emma Cooper