Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Emma Cote

San Antonio

Summary

Personable and organized, ensuring seamless communication and customer satisfaction in automotive service environments. Familiar with automotive systems and repair processes, utilizing strong problem-solving and data entry skills. Committed to enhancing service department efficiency and delivering top-notch customer service.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Overview

2
2
years of professional experience

Work History

Automotive Service Writer

Walmart
02.2025 - Current
  • Monitored technician performance metrics to identify areas for improvement or commendation within the team environment.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
  • Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
  • Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
  • Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
  • Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
  • Streamlined the appointment scheduling process for better time management and increased productivity.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
  • Answered service department phone and responded promptly to questions and messages.
  • Implemented routine scheduled maintenance programs for established customers.
  • Enhanced service department efficiency by maintaining clear communication with technicians and customers.
  • Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
  • Advised management members on customer issues or mechanical repair problems.
  • Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
  • Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.

Cashier

Walmart
06.2023 - Current
  • Customer service
  • Handle transactions
  • Manage a cash register
  • Handle complaints
  • Provide service
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Some College (No Degree) - General Studies

Central Texas College
Killeen, TX

Some College (No Degree) - Psychology

The University of Texas At San Antonio
San Antonio, TX

Skills

  • Customer Service
  • Cash Register Operation
  • Returns processing
  • POS Systems
  • Payment Collection
  • Cash Handling
  • Customer Assistance
  • ID Verification
  • Payment Processing
  • Drawer balancing
  • Customer service excellence
  • Staff Training
  • Staff Mentoring
  • Written and verbal communication
  • Merchandise Restocking
  • Sales expertise
  • Empathy and patience
  • Estimating costs
  • Service scheduling
  • Automotive systems

Education and Training

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Timeline

Automotive Service Writer

Walmart
02.2025 - Current

Cashier

Walmart
06.2023 - Current

Some College (No Degree) - Psychology

The University of Texas At San Antonio

Some College (No Degree) - General Studies

Central Texas College

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