Emma Courtney
Toms River,NJ
Summary
Experience in the restaurant industry. Have worked in the food service industry for over four years. Have been a manager for one year. Experience with money, customer service, and management. Also has experience in child care services with a CPR certificate. Currently enrolled as a student in University as a freshman nursing major with a minor in psychology.
Overview
3
3
years of professional experience
Work History
Server
Hoshino
Lavallette, NJ
06.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new employees to perform duties.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Barista/ Manager
Beach Culture
Seaside Park, NJ
08.2020 - Current
- Prepared drinks according to standard recipes.
- Maintained records of transactions made during shift as required by law or company policy.
- Trained new employees.
- Oversaw operations during the shift.
- Managed the time clock on each shift.
- Closed the register properly.
- Helped make the schedules for each shift.
- Followed health safety guidelines when preparing and serving food products.
- Dealt with signing papers for new products coming in.
- Cleaned the areas properly before closing.
Education
Some College (No Degree) - Nursing
Catholic University of America
Washington, DCSkills
- Guest Engagement
- Order Management
- Safe Food Handling
- Item Promotion
- Relationship Management
- Ordering Procedures
- Quality Control
- Positive and Professional
- Cash Handling
- Strong Work Ethic
Timeline
Server
Hoshino
06.2023 - Current
Barista/ Manager
Beach Culture
08.2020 - Current
Some College (No Degree) - Nursing
Catholic University of America
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