Emma Cowan
Normal,IL
Summary
Outbound Associate with expertise in customer service, logistics, and sales. Proven track record in meeting targets and enhancing operational efficiency through process optimization. Experienced in managing reverse logistics and return-to-vendor processes, with strong skills in communication, teamwork, and problem-solving. Demonstrated ability to streamline procedures, reduce costs, and improve productivity across various roles.
Overview
5
5
years of professional experience
Work History
Warehouse Management
Professional Salon Concepts, Inc
Rockdale, IL
07.2021 - Current
- Handle customer orders to be shipped to their designated salons.
- Inventory management ensures we have what our system says we have.
- Dealing with customer errors, and correcting them.
- Utilized various software programs such as enterprise resource planning, warehouse management systems, and transportation management systems effectively.
- Operated warehouse management software to update order statuses and inventory levels.
- Utilized RF scanners to ensure accurate data entry into the Warehouse Management System.
Camp Counselor
Camp Bow Wow
Joliet, IL
01.2023 - 03.2023
- Greeting guests, checking them in and out.
- Keeping the dogs behaved.
- Organized and led recreational activities to promote teamwork and fun.
- Touring potential customers.
- Supervised daily activities for campers in a safe, engaging environment.
- Assisted with feeding, grooming, and caring for camp animals.
Cafe Worker
Josiah Whites
Wabash, IN
01.2020 - 01.2021
- Taking customer orders and working the cash register.
- Cooking and serving food.
- Inventory of shipments.
- Occasionally helping out in the school cafeteria.
- Maintained cleanliness and organization of the cafe environment.
- Assisted customers with menu selections and dietary inquiries.
- Collaborated with team members to ensure timely service during peak hours.
- Engaged with customers to create a welcoming atmosphere in the cafe.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
Education
High School Diploma -
Gardner South Wilmington
Gardner, IL05-2023
Skills
- Inventory management
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Communication skills
- Organizational skills
- Activity planning
- Conflict resolution
- Team development and management
- Work zone management
- Spill management
- Hazardous chemicals management
- Data entry
Affiliations
- Baking
- Outdoorzie
- People friendly
Accomplishments
- honors graduate
- scholarships
Languages
Italian
Elementary
References
References available upon request.
Timeline
Camp Counselor
Camp Bow Wow
01.2023 - 03.2023
Warehouse Management
Professional Salon Concepts, Inc
07.2021 - Current
Cafe Worker
Josiah Whites
01.2020 - 01.2021
High School Diploma -
Gardner South Wilmington
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