Emma Crouch
Provo,UT
Summary
Proven track record in enhancing patient and customer experiences at Excel Eye Center, showcasing exceptional problem-solving abilities and expertise in HIPAA Compliance. Leveraged critical thinking and front desk operations skills to streamline processes, achieving significant improvements in patient satisfaction and operational efficiency. Demonstrates strong customer service and telephone etiquette, adept at handling high-stress situations with professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Excel Eye Center
05.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Traveled with several doctors as a receptionist to rural areas to assist with clinic.
Missionary Volunteer
The Church Of Jesus Christ Of Latter-Day Saint
10.2020 - 04.2022
- Worked with companions and local leaders to assist and serve the community and congregation.
- Created impactful relationships with members of the community as a representative of the church.
- Taught gospel principals and learned how to help others understand difficult topics.
- Adapted quickly to sudden change and stressful situations.
Customer Service Representative
DoTERRA
08.2019 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Worked with several departments and supervisors to meet the needs of customers to ensure satisfaction and resolution.
Extended Care Teacher
Foothills Montessori School
08.2018 - 05.2019
- Assisted with classwork and creating engaging activities for the students.
- Encouraged and cared for students while providing correction if needed.
- Ensured safety, health, and overall wellbeing of students while they were away from their parents.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
High School Diploma -
Coronado High School
Henderson, NV05.2019
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Teaching experience
- HIPAA Compliance
- Insurance Verification
Certification
- CPSS
Timeline
Medical Receptionist
Excel Eye Center
05.2022 - Current
Missionary Volunteer
The Church Of Jesus Christ Of Latter-Day Saint
10.2020 - 04.2022
Customer Service Representative
DoTERRA
08.2019 - 08.2020
Extended Care Teacher
Foothills Montessori School
08.2018 - 05.2019
High School Diploma -
Coronado High School
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