Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Emma Cunningham

Etowah,NC

Summary

Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Morning Social
Brevard, NC
07.2022 - Current
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Managed reservations, waitlists, and special requests for large parties.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Cashier

Quotations Coffee Cafe
Brevard, NC
10.2021 - 02.2022
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Greeted customers promptly and responded to questions.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered phone calls to assist customers with questions and orders.
  • Followed company security procedures for handling large sums of money.

Education

Brevard High School
Brevard, NC
06-2024

Skills

  • Dining Crew Workflow Optimization
  • Table Setting Arrangements
  • Guest Relations Management
  • Conflict Resolution
  • High-Volume Dining
  • Dining Customer Service
  • Server Support
  • Service Prioritization
  • Relationship Building
  • Supply Restocking
  • Customer Service
  • Table Bussing
  • Complex Problem-Solving
  • Effective Customer Upselling
  • Team Collaboration
  • Front of House Organization
  • Table Vacancy Management
  • Guest Relations
  • Complaint Handling
  • Guest Seating
  • Cleaning and Sanitation

Affiliations

  • Leadership position for Varsity Cheerleading
  • Leadership position for BHS DECA
  • Volunteer/ Member of Biltmore Church

Accomplishments

  • Coach's (Leadership) Award for Varsity Cheerleading

Certification

  • Certified Guest Service Professional

-Professionally Certified in Hospitality and Tourism

References

References available upon request.

Timeline

Restaurant Hostess

Morning Social
07.2022 - Current

Cashier

Quotations Coffee Cafe
10.2021 - 02.2022

Brevard High School

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Emma Cunningham