Emma Curtis
Holbrook,AZ
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at I Hope Medical Transportation. Expert in vehicle operation and administrative support, I excel in streamlining processes and fostering client relations. Achieved a significant improvement in timely patient transport, demonstrating exceptional organizational and empathetic communication skills.
Overview
9
9
years of professional experience
Work History
Labor
Labor Systems
Show Low, AZ
03.2024 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized work areas, contributing to overall efficiency on the job site.
- Performed general housekeeping and cleaning tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Gathered and disposed of worksite debris to remove safety hazards.
- Ensured compliance with local building codes, regulations, and safety guidelines throughout all stages of construction projects.
Driver
Rite Ride Medical Transportation
Phoenix, AZ
01.2023 - 02.2024
- Safely transported patients with various medical needs to hospitals, nursing homes, doctor''s appointments, dialysis centers, and other healthcare facilities.
- Ensured timely transportation by effectively planning routes and managing schedules for multiple appointments.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Streamlined documentation processes by diligently maintaining up-to-date logs of patient information, trip details, and vehicle maintenance records.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
In Home Care Taker
Gishey 's Patient Care LLC
White Cone AZ
10.2021 - 12.2022
- Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Educated clients on self-care techniques for enhanced autonomy in managing their wellbeing.
- Coordinated medical appointments for timely follow-ups, improving continuity of care between multiple healthcare providers.
- Provided emotional support through active listening and empathetic communication, fostering positive relationships with clients.
- Built strong relationships with clients to deliver emotional support and companionship.
Driver
Day & Night Medical Transportation
Phoenix, AZ
07.2021 - 09.2021
- Safely transported patients with various medical needs to hospitals, nursing homes, doctor''s appointments, dialysis centers, and other healthcare facilities.
- Ensured timely transportation by effectively planning routes and managing schedules for multiple appointments.
- Streamlined documentation processes by diligently maintaining up-to-date logs of patient information, trip details, and vehicle maintenance records.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
Labor
Souers Construction Inc
Window Rock, AZ
09.2019 - 11.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized work areas, contributing to overall efficiency on the job site.
- Performed general housekeeping and cleaning tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Gathered and disposed of worksite debris to remove safety hazards.
- Streamlined project completion through effective communication and teamwork with fellow laborers.
In Home Care Taker
Quality Home Care Inc
White Cone AZ
08.2017 - 11.2018
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living tasks for improved independence and wellbeing.
Driver Office Manager
I Hope Medical Transportation
Winslow, AZ
09.2015 - 07.2017
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Winslow High School
Winslow, AZ05.1985
Skills
- Vehicle operation
- Customer Service
- Administrative Support
- Filing
- Recordkeeping strengths
- Office equipment proficiency
- Appointment Scheduling
- Data Entry
- Customer Relations
- Microsoft Excel
- Client Relations
Timeline
Labor
Labor Systems
03.2024 - 07.2024
Driver
Rite Ride Medical Transportation
01.2023 - 02.2024
In Home Care Taker
Gishey 's Patient Care LLC
10.2021 - 12.2022
Driver
Day & Night Medical Transportation
07.2021 - 09.2021
Labor
Souers Construction Inc
09.2019 - 11.2019
In Home Care Taker
Quality Home Care Inc
08.2017 - 11.2018
Driver Office Manager
I Hope Medical Transportation
09.2015 - 07.2017
High School Diploma -
Winslow High School