Emma Cusack
New York,NY
Overview
6
6
years of professional experience
Work History
Staffing Director
Point O'Pines Camp
Brant Lake, NY
11.2023 - Current
- Leads recruitment for over 200 seasonal staff members, overseeing the entire process from job posting and outreach to interviewing, hiring, and onboarding all staff.
- Develops and executes comprehensive staff orientation and training programs, focusing on camp policies, safety protocols, and role-specific tasks.
- Supervises, manages and supports all 200 staff members during the summer season (May-August).
- Handles scheduling, coordination, and ongoing performance assessments for the summer staff, providing regular feedback and implementing disciplinary actions as needed.
- Creates a positive inclusive and caring work environment, ensuring high retention rates and staff satisfaction. (Increased staff retention by 20% in just one season)
Assistant Director
Camp Oconto
Tichborne, ON
09.2021 - 11.2023
- Recruited new campers, conducting information sessions both online and in-person to educate potential families about camp offerings
- Managed staff recruitment, including reviewing applications, conducting interviews, and hiring all staff
- Created all staff contracts and made all salary decisions
- First line of communication with campers, staff, and parents, providing updates in all aspects of camp and responding to inquiries via phone, in-person, and email
- Acted as liaison between campers staff and families during the summer
- Oversaw all financial and administrative reporting, maintaining camp database accuracy and preparing monthly financial statements. Along with billing all camp families
- Handled all camper registration
- Managed all transportation logistics for campers and staff
- Ran all social media accounts, ensuring consistent engagement through regular posts and promotions multiple times weekly
- Developed and updated policies and procedures, ensuring compliance with local and provincial regulations along with our accreditations
- Coordinated with all of our outside vendors
- From the months of June to August helped to supervise and support 120 staff and gave all performance assessments and implemented disciplinary actions when needed
- Hosted 650 campers throughout the summer and handled all camper issues
- Fostered a positive, inclusive, and fun environment for both campers and staff
Administrative Director
Camp Chateaugay
Merrill, NY
09.2019 - 09.2021
- Managed financial operations, including camper tuition, staff payroll, refunds, and bills
- Responsible for all camper enrollments, forms, and staff contracts, using Excel spreadsheets for organization and tracking
- Created and distributed all social media content and developed monthly off-season newsletters to maintain community engagement
- Served as the first line of communication for camp leads and assisted with camp fairs and outreach efforts
- Organized transportation logistics for both campers and staff
Education
Master of Science - Camp Administration and Leadership
Gratz College
Elkins Park, PA08.2023
Bachelor of Science - Human Development And Family Studies
University of Rhode Island
Kingston, RI05.2018
Timeline
Staffing Director
Point O'Pines Camp
11.2023 - Current
Assistant Director
Camp Oconto
09.2021 - 11.2023
Administrative Director
Camp Chateaugay
09.2019 - 09.2021
Master of Science - Camp Administration and Leadership
Gratz College
Bachelor of Science - Human Development And Family Studies
University of Rhode Island
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