Summary
Overview
Work History
Education
Skills
Timeline
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Emma Damm

Portland,OR

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Domino's Pizza. Excelled in GPS navigation and problem-solving, ensuring timely and accurate deliveries. As well a proven exceptional cleaning service in all jobs including working as a house cleaner for a self employed professional. Renowned for positive attitude and teamwork, significantly contributing to a customer-focused environment. Achieved commendable efficiency in handling customer inquiries and maintaining operational cleanliness, embodying reliability and exceptional service standards.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Dominos's Pizza
09.2023 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Provided thorough cleaning throughout the store, including dishes, mopping/sweeping, organizing, sanitizing, taking out the trash, etc.
  • Provide exceptional customer service
  • Operated on the ovens and on the makeline boxing and making food

Customer Service Representative

Dominos's Pizza
11.2022 - 07.2023
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Operated on ovens and makeline making and boxing food in a timely, efficient, and sanitary manner.

Cashier

2nd & Charles
10.2020 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Trained new employees
  • Maintained that the inside and outside of the store were clean and organized to exceed expectations

Customer Service Representative

Jimmy Johns Gourmet Subs
07.2019 - 09.2020
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Operated on ovens and makeline making and boxing food in a timely, efficient, and sanitary manner.

Education

Chaparral High School
Parker, CO
10.2021

Skills

  • Equipment Operation
  • Payment Collection
  • Product Promotion
  • GPS Navigation
  • Vehicle Maintenance
  • Mileage Tracking
  • Commercial driving
  • Safe Driving
  • Loading and unloading
  • Punctual and Reliable
  • Problem-Solving
  • Attention to Detail
  • Stocking and Inventory
  • Teamwork and Collaboration
  • Client Relationship Management
  • Time management skills
  • Positive Attitude
  • Dependable and reliable
  • Professional cleaning experience
  • Cashiering
  • Excellent phone skills
  • Kitchen experience
  • Food preparation
  • Excellent cleaning skills
  • Respectful to customers

Timeline

Delivery Driver

Dominos's Pizza
09.2023 - Current

Customer Service Representative

Dominos's Pizza
11.2022 - 07.2023

Cashier

2nd & Charles
10.2020 - 10.2021

Customer Service Representative

Jimmy Johns Gourmet Subs
07.2019 - 09.2020

Chaparral High School

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Emma Damm