Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emma Davis

Broadview Heights,OH

Summary

Dynamic Executive Manager with a proven track record at Great Day! Tours & Charters, excelling in workflow management and relationship building. Skilled in budget planning and staff training, I ensure seamless operations and exceptional customer service, driving satisfaction and loyalty. Recognized for maintaining meticulous documentation and enhancing organizational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Executive Manager

Great Day! Tours & Charters
10.2023 - Current
  • Report directly to owner
  • Draft tour summaries and itineraries to be uploaded on website and sent out to clientele
  • Maintain relationships with suppliers (hotels, event centers, receptive services, etc.) in order to confirm reservations and potential bookings via phone and email
  • Sign any and all contracts on behalf of Great Day! Tours to confirm held dates and events
  • Receive, process, and input all payments received from clients for their booked trips.
  • Make payments to suppliers on behalf of the company to ensure up to date pay schedules.
  • Proofread all correspondence going out the office for errors or incorrect information
  • Draft credit letters or cancellation notices on a need be basis
  • Maintain organization of all aspects of any given tour, out of 156 tours in 2025 each folder is organized to perfection in terms of contracts, payment sheets, due dates, passenger sign-up, and rooming lists
  • Discuss details of tours with clients and walk them through booking process
  • Resolve escalation calls when necessary

Bakery Assistant

Michaelangelo's Bakery
10.2022 - 09.2023
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
  • Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
  • Received custom bakery orders, including wedding cakes, for a number of clients and maintained professionalism throughout the ordering process.

Random Support Specialist

Sterling Infosystems
09.2021 - 09.2022
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Utilized Salesforce to ensure proper communication etiquette and organization.
  • Formulated random drug & alcohol testing lists for clients to be reported on a monthly, quarterly, or yearly basis.
  • Input results in three different reporting platforms as needed.
  • Helped clients locate results through our programs when they were unable to do so.
  • Maintained a personal list of forty client companies to start.

Kitchen Staff Member

Antonio's Restaurant Shoppes of Parma
06.2018 - 10.2018
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Transported food items from storage areas to kitchen for prepping.
  • Expedite to-go orders as needed during busy hours.
  • Recognized by owner to also cross train as a hostess due to interpersonal skills and personality, "perfect to be one of her special girls in the front" was a direct quote received.

Education

Bachelor of Arts - Music Education

Bowling Green State University
Bowling Green, OH

High School Diploma -

North Royalton High School
North Royalton, OH
05-2017

Skills

  • Workflow management

  • Staff training

  • Budget planning

  • Teamwork and collaboration

  • Relationship building

  • Staff hiring

  • Customer service

  • Data entry

  • MS office

  • Documentation and reporting

Certification

Certified to sell & book the following travel destinations:


The Bahamas

Walt Disney World Florida

Walt Disney World California

Walt Disney Au'lani Resort

Disney Cruises

Universal Studios Orlando

Universal Studios Hollywood

Jordan

Australia

Antigua & Barbados


All certifications are renewed on a yearly basis


Languages

French
Limited Working

Timeline

Executive Manager

Great Day! Tours & Charters
10.2023 - Current

Bakery Assistant

Michaelangelo's Bakery
10.2022 - 09.2023

Random Support Specialist

Sterling Infosystems
09.2021 - 09.2022

Kitchen Staff Member

Antonio's Restaurant Shoppes of Parma
06.2018 - 10.2018

Bachelor of Arts - Music Education

Bowling Green State University

High School Diploma -

North Royalton High School

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Emma Davis