Emma DeCIcco
Revere,MA
Summary
Dedicated and results-driven professional with a proven track record of success in the dental industry, spanning roles from Dental Assistant to Front Desk Receptionist, Office Manager, and Financial Manager. Over the years, I have honed my skills, embraced increasing responsibilities, and demonstrated an unwavering commitment to delivering excellence in every facet of dental practice management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Financial Manager
Reading Orthodontics
03.2021 - Current
- Developed annual budgets in collaboration with financial director.
- Analyzed budgets, financial reports, and projections for accurate reporting of financial standing.
- Led financial planning and analysis by managing key metrics, analyzing data, and providing support and insight for strategic planning.
- Developed reporting for executive financial reviews.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with a focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer, or bank draft.
- Reconciled accounts receivable to the general ledger.
Dental Office Manager
Great Hill Dental Partners (42 North Dental)
03.2019 - 03.2021
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information, and treatment consultation documentation.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protection.
- Supervised and led a team of dental hygienists and support staff of 15.
Dental Receptionist
Great Hill Dental Partners (42 North Dental)
10.2015 - 03.2021
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct them accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed patient billing processes for timely, accurate payments.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Dental Assisting - Dental Assisting
Northeast Metropolitan Regional High School
Wakefield, MA06.2015
Skills
- Financial Planning
- General Accounting
- MS Excel Expertise
- Staff Development
- Account Management
- Financial Reporting and Analysis
- Workflow Coordination
- Staff Training
- Word Processing
- Spreadsheet Tracking
Certification
- OSHA/HIPPA Training - Sept 2023 (Stericycle)
- First Aid/CPR - July 2023
Timeline
Dental Financial Manager
Reading Orthodontics
03.2021 - Current
Dental Office Manager
Great Hill Dental Partners (42 North Dental)
03.2019 - 03.2021
Dental Receptionist
Great Hill Dental Partners (42 North Dental)
10.2015 - 03.2021
Dental Assisting - Dental Assisting
Northeast Metropolitan Regional High School
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