Emma Dennard
Atlanta,GA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
Work History
Bartender Shift Manager
Braselton Brewing Co.
02.2025 - 08.2025
- Managed daily bar operations, ensuring smooth workflow and efficient service during peak hours.
- Oversaw cash handling procedures, maintaining accuracy in transactions and minimizing discrepancies.
- Monitored compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Conducted regular quality checks on beverages and food items, upholding high standards of taste and presentation.
- Trained staff on beverage preparation techniques, promoting consistency and quality in drink offerings.
- Open and closed store, including balancing drawers and performing End of Day tasks and reports.
Bartender
Benchwarmers Pub
08.2024 - 01.2025
- Prepared and served a variety of beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of the bar area, ensuring a welcoming environment for patrons.
- Engaged with customers to understand their preferences and provide personalized service.
- Monitored inventory levels, placing orders to maintain stock and prevent shortages.
- Executed cash handling processes accurately, contributing to overall financial accountability.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Twain's Billiards
07.2023 - 08.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth shifts.
Payroll Accountant
Warner Media
09.2021 - 02.2023
- Reduced errors in payroll processing by conducting thorough audits and reconciliations of records.
- Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
- Handled all paperwork to ensure smooth onboarding of new hires, setting up employee profiles in the payroll system.
- Maintained compliance with federal, state, and local tax regulations by staying up-to-date on changes and adjusting payroll systems accordingly. Also, adhering to several different union contracts per payroll cycle.
- Managed year-end procedures such as W-2 distribution and tax reporting, ensuring accuracy of documents for all employees.
Client Manager
Kemper Insurance
09.2019 - 08.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
- Calculated premiums and established payment methods for sales.
Education
Associate of Science - Biology
Georgia Gwinnett College
Lawrenceville, GASkills
- POS system operation
- Cash handling
- Team collaboration
- Health and safety
- Suggestive selling
- Basic accounting
- Hospitality service expertise
- Account management
- Employee benefits administration
- Payroll system implementation
- Timecard auditing
- Time management
- Problem-solving abilities
Timeline
Bartender Shift Manager
Braselton Brewing Co.
02.2025 - 08.2025
Bartender
Benchwarmers Pub
08.2024 - 01.2025
Server
Twain's Billiards
07.2023 - 08.2024
Payroll Accountant
Warner Media
09.2021 - 02.2023
Client Manager
Kemper Insurance
09.2019 - 08.2021
Associate of Science - Biology
Georgia Gwinnett College