EMMA DIAS
Austin
Summary
Enthusiastic and reliable service worker with a strong commitment to delivering exceptional customer service. Highly organized and detail-oriented, adept at effectively managing customer inquiries and transactions. Committed to driving sales by creating the ultimate customer experience. Demonstrating over 3 years of experience in the food industry, consistently achieving job success and maintaining a proven track record.
Overview
3
3
years of professional experience
Work History
Fast Casual Server
Bakery Lorraine
08.2023 - 08.2024
- Demonstrated an ability to multi-task and prioritize tasks in a fast-paced environment
- Welcomed and assisted guests in a friendly and professional manner, resulting in an increase in customer loyalty and satisfaction
- Responded to customer inquiries and complaints in a timely and courteous manner, resulting in improved customer satisfaction
- Processed payments using a POS system, resulting in a decrease in manual errors
- Collaborated with kitchen staff to ensure customer orders were prepared and served quickly and accurately
- Ensured that health and safety standards were met at all times
Front of House Staff
Freebirds Burrito Co.
10.2021 - 02.2023
- Monitored and maintained a clean and organized dining area, resulting in a positive customer experience
- Performed opening and closing procedures accurately and on time
- Efficiently managed stock levels to ensure products were available when needed
Education
No Degree - Nursing
Austin Community College
Austin, TX05-2026
High School Diploma - undefined
Vandegrift High School
05.2023
Skills
- Adaptability
- Effective Time Management
- Ability to Work in a Team
- Leadership Skills
- Fast Learner
- Customer Service
- Communication Skills
- Organizational Skills
- Team member support
- Front-of-house display creation
- Guest engagement
- Safe food handling
- Strong work ethic
Timeline
Fast Casual Server
Bakery Lorraine
08.2023 - 08.2024
Front of House Staff
Freebirds Burrito Co.
10.2021 - 02.2023
High School Diploma - undefined
Vandegrift High School
No Degree - Nursing
Austin Community College
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