Emma Dinnocenti
Boyertown,PA
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Aggressive yet friendly individual with proven track record of successfully negotiating contracts and fostering customer satisfaction. Well-versed in and committed to compliance with latest regulations and standards as well as trends to be seen as a resource to consumers. Experienced in building strong relationships with clients and providing cost-effective solutions in both sales and marketing roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial /Home Furnishing Consultant
Raymour & Flanigan Furniture And Mattress Store
05.2022 - Current
- Communicated with clients to find and design layout best suited for client needs and location.
- Updated customers on scheduled deliveries of furniture to homes.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Consulted on design of model homes for furniture placement based on layout and lighting.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Displayed past designs and purchases to new clients to assist with creative process.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Optimized spatial layouts by adhering to business requirements, ensuring efficient use of distribution processes to ensure seamless installation of home/ business furnishing solutions.
- Pursued business leads across the Northeast to identify and secure bidding opportunities.
Bath Designer (HIC)
PJ Fitzpatrick
01.2021 - 04.2024
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote bath design remodeling services.
- Researched concepts and followed industry trends/ regulations to provide knowledgeable insight to clients.
- Created visual representations with 20/20 design and jacuzzi programs.
- Visited home sites ( 3 consults daily) to assess and fulfill customer needs.
- Took project photos/ measurements/ and watermain tests for all clients
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Assisted clients with budget considerations regarding selection of materials and accessories.
- Averaging 200k NET SALES monthly
- Worked successfully with diverse group of coworkers/ clients to accomplish goals and address issues related to our products and services.
- Ran financing/ credit checks for customers through multiple banks depending on monthly budget.
Marketing Director
Denney Electric
08.2019 - 02.2021
- Executed updated marketing plans to increase branding exposure, customer traffic and sales For both commercial and residential clientele
- Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
- Analyzed competitive environment and consumer lighting/ LED trends to stay on top of changing market environments.
- Partnered with sales representatives during customer consultations to build agency and customer relations, And utilize co-op funding.
- Collaborated with team to forecast based on sales and product profitability.
- Created and implemented traditional marketing campaigns.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to CEO.
- Oversaw marketing and communications plans for electrical distribution (national trends).
- Mentored sales personnel on best practices and protocol to maximize productivity 60 Mil annual revenue (2020)
- Boosted sales by developing new product trainings for both employees and customers
Showroom Sales Manager
Denney Electric
06.2017 - 02.2021
- Cultivated strong professional relationships with suppliers, reps and key clients to drive long-term business development.
- Supervised and trained 50+ employees on successful selling techniques.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brands through displays.
- Created presentation materials for sales, customer relations, and management purposes. including digital and paper resources.
- Established sales goals and strategies that contributed to increased growth in sales and profitability. Quarterly and monthly.
- Built sales forecasts and schedules to reflect desired productivity targets. (residential sales)
- Developed and significantly grew service area territory over 3 years (Opened first NJ branch)
- Worked sales floor to assist walk in Showroom customers.
- Marketed / self promoted in local events to push sales and more appointments.
Gallery Assistant
Taylor Backes
03.2017 - 02.2018
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Entered financial transaction data into spreadsheets to maintain accurate financial records for accounting and tax functions.
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
- Maintained safety and accuracy of shipments of works of art and curated collections.
- Moved and handled various types of artwork with exceptional care, following all requirements.
- Maintained appearance of Gallery and workshop of glass blowing institute
- Would sell, authenticate, wrap, and sign art pieces with company branding for gifting/ collecting purposes.
Main Street Assistant Manager
Building a better boyertown
02.2016 - 09.2017
- Planned and prepared workflow schedules, delegating tasks for 25-member volunteer team.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand for event swag
- Worked well in team environment as well as independently.
- Provided assistance to others to complete tasks on time.
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day Within area
- Transcribed detailed notes during township meetings to distribute to department.
- Managed travel arrangements, agendas and accommodations coordination for PDC conferences.
- Input data into system using quickbooks, adhering to all procedures to keep information private.
- Responded promptly to event questions via email, reducing phone inquiries by approximately 35%.
Floor Supervisor
Tractor Supply
11.2014 - 08.2017
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations (Check out).
- Organized and updated schedules to optimize coverage for expected customer demands And employee vacations.
- Taught junior employees how to meet operational and sales goals with proactive strategies. (GURA)
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored performance of 1st and 3rd shift team members to develop optimization plans.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
Education
Associate Of Business Administration - Business Administration And Management
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Boyertown Area Senior High School
Boyertown, PA05.2016
Skills
- Product specifications
- Team building
- Work ethic
- Time management
- Communication
- Supervision
- MS Office Suite
- Team management
- Sales closing
- Inside and outside sales
- On-site product demonstrations
- Post-sales support
- Product management and pricing
- Relationship selling
- Territory sales
- Negotiation Tactics
- Personnel training
- Lead generation
- Project Management
- Event Planning
- Web site content
- Strategy Development
- Workflow coordination
- Branding
- Social media
- Audience Targeting
- Promotions planning skills
- Marketing strategy
- Survey coordination
- Graphic design proficiency
- Critical thinking
- Working collaboratively
- Material Cost Estimates
- Relationship Building
- Self-Motivated
- Microsoft Word
- Computer Skills
- Customer Relations
- Organization
- Telephone Etiquette
- ROI Understanding
Accomplishments
- Consistently maintained high customer satisfaction ratings , average close rate 44%
- Recognized as Employee of the Month (May 2021) for outstanding performance and team contributions.
- 2020 Showroom of the year runner up
- 2019 Showroom of the year runner up
- Lighting starts 2018 recipient
- 2017 TOWNIE Award recipient for the Safe and clean green award
Certification
- Licensed in state of PA for Life, Health, and Accident Insurance 2021
- Certified Anti-Money Laundering Specialist 2021
- Jacuzzi wet area Systems Training - 2021
- COVID-19 Contract Tracing through Johns Hopkins university 2020
- Certified Interior Designer 2020
- Certified Photographer 2020
- Electrical Distributor "Champion" Lutron Electronics 2019
- Kichler landscape lighting expert 2018
- Lutron Shading Expert 2018
- Hinkley Lighting Expert 2017
- New manager training through PA Downtown Center (PDC) 2017
Timeline
Commercial /Home Furnishing Consultant
Raymour & Flanigan Furniture And Mattress Store
05.2022 - Current
Bath Designer (HIC)
PJ Fitzpatrick
01.2021 - 04.2024
Marketing Director
Denney Electric
08.2019 - 02.2021
Showroom Sales Manager
Denney Electric
06.2017 - 02.2021
Gallery Assistant
Taylor Backes
03.2017 - 02.2018
Main Street Assistant Manager
Building a better boyertown
02.2016 - 09.2017
Floor Supervisor
Tractor Supply
11.2014 - 08.2017
- Licensed in state of PA for Life, Health, and Accident Insurance 2021
- Certified Anti-Money Laundering Specialist 2021
- Jacuzzi wet area Systems Training - 2021
- COVID-19 Contract Tracing through Johns Hopkins university 2020
- Certified Interior Designer 2020
- Certified Photographer 2020
- Electrical Distributor "Champion" Lutron Electronics 2019
- Kichler landscape lighting expert 2018
- Lutron Shading Expert 2018
- Hinkley Lighting Expert 2017
- New manager training through PA Downtown Center (PDC) 2017
Associate Of Business Administration - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Boyertown Area Senior High School
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