Emma Donaldson

Work History

Reading Anthracite

Gilberton

11.2021 - Current

Assisted in developing policies and procedures for the efficient operation of the plant.
Organized team meetings to discuss operational issues or changes in procedure as well as goals for the day/week/month
Conducted regular inspections of the facility to ensure a safe working environment.
Trained new staff on proper safety procedures and use of equipment.
Ensured compliance with all local, state, and federal regulations regarding plant operations.
Oversaw inventory control system to ensure adequate supplies were available.
Identified and implemented process improvements to increase production efficiency.
Established key performance indicators to monitor progress towards goals.
Monitored daily operations of the plant, ensuring safety protocols were followed.
Directed personnel in the maintenance, repair, and installation of equipment used in the manufacturing process.

Sacred Ink Tattoo

Hamburg

10.2019 - 11.2021

Developed a system for tracking inventory and ordering supplies as needed.
Maintained up-to-date knowledge of company products.
Ensured compliance with safety regulations and company policies.
Maintained accurate records of sales transactions using point-of-sale systems.
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Communicated regularly with customers to gain insights into their needs.
Supervised daily operations including scheduling shifts, assigning duties.
Resolved customer inquiries and complaints requiring management-level escalation.
Interviewed prospective employees and provided input to HR on hiring decisions.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assigned work and monitored performance of project personnel.
Delegated work to staff, setting priorities and goals.

Aldi

Pottsville

02.2019 - 09.2021

Processed refunds and exchanges according to company policy.
Assisted customers with locating items within the store when requested.
Ensured compliance with all safety regulations while performing tasks.
Conducted inventory audits to ensure accuracy of product levels in the register area.
Assisted cashiers with resolving customer complaints and inquiries.
Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
Developed strong working relationships with team members to foster collaboration.
Performed daily opening and closing procedures for the register area.
Trained new cashiers on proper use of registers and store policies.
Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Answered customer questions and provided store information.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.

Khols Department Store

Pottsville

09.2017 - 06.2021

Provided exceptional customer service to ensure customer satisfaction.
Developed strong relationships with customers by providing personalized assistance and support.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Answered customer inquiries via phone, email, and chat.
Answered customer inquiries and provided accurate information regarding products and services.
Identified opportunities for upselling additional products or services based on customer needs.
Resolved customer complaints promptly and efficiently.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed positive relationships with customers through friendly interactions.
Provided excellent customer service to resolve customer complaints in a timely manner.
Answered inbound calls, chats and emails to facilitate customer service.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.