Emma Drew
Petersburg,IN
Summary
Rehabilitation professional with proven ability to manage patient care transitions and advocate for patient needs. Adept at fostering team collaboration to achieve positive outcomes in dynamic healthcare environments. Renowned for adaptability and reliability in meeting evolving patient and organizational needs, leveraging skills in patient assessment and care coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rehab Liaison
Encompass Health Rehabilitation Hospital
09.2020 - Current
- Assisted in coordinating patient admissions and discharges to optimize rehabilitation services.
- Supported interdisciplinary teams by gathering patient information and ensuring care continuity.
- Communicated effectively with patients and families regarding treatment plans and rehabilitation goals.
- Conducts bedside sales and performs pre-admissions screens, accurately identifying rehab needs and appropriate levels of care.
- Utilizes CRM for creating, tracking, and monitoring liaison territory referrals and activities.
- Engaged with community resources to facilitate patient access to support services post-rehabilitation.
- Analyzes data by referral source, program, product line, physician, hospital, and payor source to understand past performance, current performance, conversion trends and opportunities for growth.
- Participates in charitable activities and services, representing values of Encompass Health through this participation in community events and civic organizations.
- Suggested and piloted new 12 hour shift position to focus on increasing ER referral volume and timely completion of late day referrals.
Physical Therapist Assistant
Core of Dale Rehab and Nursing
01.2018 - 06.2019
- Adapted treatment to suit varied ages and abilities for personalized patient care in a SNF setting treating specializing in behaviors.
- Assisted physical therapists in implementing individualized treatment plans for patients.
- Monitored patient progress and reported changes to healthcare team for optimal care adjustments.
- Educated patients on exercise techniques and home care strategies to enhance recovery outcomes.
- Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
Physical Therapist Assistant
Paragon Rehabilitation
11.2017 - 06.2019
- Assisted physical therapists in implementing individualized treatment plans for patients.
- Utilized therapeutic modalities such as ultrasound and electrical stimulation to promote healing.
- Collaborated with interdisciplinary teams to develop comprehensive rehabilitation programs for diverse needs.
- Led patient group therapy sessions, fostering engagement and motivation during rehabilitation activities.
- Ensured accurate documentation of all patient interventions, progress notes, and billing information in electronic medical records.
Physical Therapist Assistant
Progressive Rehabilitation
06.2017 - 04.2018
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Contributed to interdisciplinary team meetings for better coordination of care among healthcare professionals involved in the patients' recovery process.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Education
Associate of Science - Physical Therapy
Vincennes University
Vincennes, Indiana, IN01-2017
Skills
- Quality improvement and problem-solving
- Healthcare regulations
- Referral development and discharge planning
- Team collaboration and reliability
- Customer service
- Time management with attention to detail
- Multitasking Abilities
- Organizational skills
- Ability to meet productivity standards in a fast-paced, high-volume environment
- Care coordination
- Competency in electronic medical record (EMR) documentation and charting
- Proficiency using MS Office to include Word, Excel, Outlook, and Teams
Certification
Certified Professional Coder (CPC) from The American Academy of Professional Coders
Timeline
Rehab Liaison
Encompass Health Rehabilitation Hospital
09.2020 - Current
Physical Therapist Assistant
Core of Dale Rehab and Nursing
01.2018 - 06.2019
Physical Therapist Assistant
Paragon Rehabilitation
11.2017 - 06.2019
Physical Therapist Assistant
Progressive Rehabilitation
06.2017 - 04.2018
Associate of Science - Physical Therapy
Vincennes University