Emma Dunn
LIVERMORE,CALIFORNIA
Summary
Driven professional with a proven track record at Da Boccery, excelling in customer service and team collaboration. Mastered multitasking in high-pressure environments, significantly enhancing guest satisfaction and operational efficiency. Skilled in guest relations and food safety, adept at fostering positive experiences while maintaining a professional appearance and demeanor. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.
Overview
3
3
years of professional experience
Work History
Host/Food Runner
Da Boccery
06.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Team Member
Menchies Frozen Yogurt
02.2022 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Developed marketing materials to promote in-store events and special promotions.
- Enhanced store security measures, reducing incidents of theft and loss.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
Education
High School Diploma -
Granada High School
Livermore, CA06.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail Oriented
- Professional Appearance
- Server Support
- Telephone reception
- Guest Relations
- Reservations
- Table Assignment Coordination
- Reservation coordination
- Seating arrangements
- Reservation Management
- Event Planning
- Menu board art
- Effective Multitasking
- Greeting guests
- Customer service expertise
- Cleaning and sanitation
- Phone Etiquette
- Interactive communication skills
- Food safety understanding
- Food Running
- Table Bussing
- Guest complaint resolution
- Guest Seating
- Hospitality service expertise
- Safe Food Handling
- Payment Processing
- Menu Memorization
Timeline
Host/Food Runner
Da Boccery
06.2023 - Current
Team Member
Menchies Frozen Yogurt
02.2022 - 07.2023
High School Diploma -
Granada High School
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