Emma Duran
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. As well with the willingness to take on added responsibilities to meet team goals. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. If you hire me you'll have a hardworking and passionate job employee with strong organizational skills to help our team achieve company goals.
Overview
4
4
years of professional experience
Work History
Server
Hard Rock Cafe
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Saito And Pho
01.2023 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Bamboozled Cafe
03.2021 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hostess
Hard Rock Casino (The Rez Grill)
10.2021 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Hard Rock Casino (The Plum Lounge)
10.2021 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Delivery Driver
Pizza Hut
07.2020 - 02.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered food to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Barista
Starbucks, Barista
01.2020 - 03.2020
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sandwich Artist
SUBWAY®Restaurants
08.2019 - 01.2020
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
High School Diploma -
James Campbell High School
Ewa Beach, HI03.2020
Nursing
Arizona College of Nursing
Skills
- Multi-tasking, customer service, persistence, es attendance, collaboration, communication
- Hospitality Service Expertise
- Food Sales and Promotion
- Sales Techniques
- Menu Memorization and Presentation
- Pos Operation
- Guest Satisfaction
- Specials Promotion
- Control of Expenses
- Assist Customers
- Wine and Liquor Service
- Cool Under Pressure
- Food Preparation and Safety
- Social Perceptiveness
Timeline
Server
Hard Rock Cafe
06.2023 - Current
Server
Saito And Pho
01.2023 - 06.2023
Hostess
Hard Rock Casino (The Rez Grill)
10.2021 - 01.2022
Hostess
Hard Rock Casino (The Plum Lounge)
10.2021 - 01.2022
Server
Bamboozled Cafe
03.2021 - 01.2023
Delivery Driver
Pizza Hut
07.2020 - 02.2021
Barista
Starbucks, Barista
01.2020 - 03.2020
Sandwich Artist
SUBWAY®Restaurants
08.2019 - 01.2020
High School Diploma -
James Campbell High School
Nursing
Arizona College of Nursing
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