Overview
Work History
Education
Skills
Service Learning
Timeline
Generic

Emma Eberhardy

Sheboygan,WI

Overview

8
8
years of professional experience

Work History

Server

Chester's Drive-In
04.2023 - Current
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Parker John's BBQ And Pizza
04.2023 - 10.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Patient Services Manager

Progressive Beginnings
03.2021 - 03.2023
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for 12 therapist facility, providing direct guidance and leadership to over 2 employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Assistant Restaurant Manager

Holidays Pub And Grill
08.2019 - 03.2021
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Line Worker

Muth Technology
02.2019 - 08.2019
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Assisted quality assurance by inspecting items and removing defective parts.

Server

Buffalo Wild Wings
03.2016 - 03.2019
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Education

High School Diploma -

North High School
Sheboygan, WI

MBA - Finance

University of Wisconsin - Milwaukee
Milwaukee, WI
06.2027

Skills

  • Employee Recruitment and Hiring
  • Financial Reporting Coordination
  • Patient Relations
  • Payment Collection
  • Employee Work Scheduling
  • Obtaining Authorizations
  • Employee Performance Evaluations
  • Interviewing and Prescreening
  • Office Supplies and Inventory
  • Employee Training Program
  • Vendor Relationships

Service Learning

In 2024 I was introduced to Service Learning, an opportunity facilitated through my school that provided me real life skills and knowledge through community service centered. This was expected from the class I was enrolled in, Multicultural America. I chose Progressive Beginnings for my site, this is an OT/PT/ST clinic located in Sheboygan, WI that services patients for a wide variety of things. At this site I honed multiple skills that will greatly benefit my personal growth and work life in the future. These skills I worked on included things such as..

  • Strong communication skills for effective interactions
  • Empathy and patience
  • Creativity
  • Critical thinking
  • Advocacy
  • Analytical skills
  • Use of cites such as LessonPix, Instagram and Pinterest for creation of Speech related tools
  • Social skills
  • Skills and Knowledge for Medical Field based employment

Timeline

Server

Chester's Drive-In
04.2023 - Current

Server

Parker John's BBQ And Pizza
04.2023 - 10.2023

Patient Services Manager

Progressive Beginnings
03.2021 - 03.2023

Assistant Restaurant Manager

Holidays Pub And Grill
08.2019 - 03.2021

Line Worker

Muth Technology
02.2019 - 08.2019

Server

Buffalo Wild Wings
03.2016 - 03.2019

High School Diploma -

North High School

MBA - Finance

University of Wisconsin - Milwaukee

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Emma Eberhardy