Emma Eberhardy
Sheboygan,WI
Overview
8
8
years of professional experience
Work History
Server
Chester's Drive-In
Plymouth, WI
04.2023 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Parker John's BBQ And Pizza
Sheboygan, WI
04.2023 - 10.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Patient Services Manager
Progressive Beginnings
Sheboygan
03.2021 - 03.2023
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 12 therapist facility, providing direct guidance and leadership to over 2 employees.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Assistant Restaurant Manager
Holidays Pub And Grill
Sheboygan, WI
08.2019 - 03.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Line Worker
Muth Technology
Sheboygan, WI
02.2019 - 08.2019
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Assisted quality assurance by inspecting items and removing defective parts.
Server
Buffalo Wild Wings
Sheboygan, WI
03.2016 - 03.2019
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
High School Diploma -
North High School
Sheboygan, WIMBA - Finance
University of Wisconsin - Milwaukee
Milwaukee, WI06.2027
Skills
- Employee Recruitment and Hiring
- Financial Reporting Coordination
- Patient Relations
- Payment Collection
- Employee Work Scheduling
- Obtaining Authorizations
- Employee Performance Evaluations
- Interviewing and Prescreening
- Office Supplies and Inventory
- Employee Training Program
- Vendor Relationships
Service Learning
In 2024 I was introduced to Service Learning, an opportunity facilitated through my school that provided me real life skills and knowledge through community service centered. This was expected from the class I was enrolled in, Multicultural America. I chose Progressive Beginnings for my site, this is an OT/PT/ST clinic located in Sheboygan, WI that services patients for a wide variety of things. At this site I honed multiple skills that will greatly benefit my personal growth and work life in the future. These skills I worked on included things such as..
- Strong communication skills for effective interactions
- Empathy and patience
- Creativity
- Critical thinking
- Advocacy
- Analytical skills
- Use of cites such as LessonPix, Instagram and Pinterest for creation of Speech related tools
- Social skills
- Skills and Knowledge for Medical Field based employment
Timeline
Server
Chester's Drive-In
04.2023 - Current
Server
Parker John's BBQ And Pizza
04.2023 - 10.2023
Patient Services Manager
Progressive Beginnings
03.2021 - 03.2023
Assistant Restaurant Manager
Holidays Pub And Grill
08.2019 - 03.2021
Line Worker
Muth Technology
02.2019 - 08.2019
Server
Buffalo Wild Wings
03.2016 - 03.2019
High School Diploma -
North High School
MBA - Finance
University of Wisconsin - Milwaukee