Emma Edwards
Boise,ID
Summary
Dynamic hospitality professional with a strong work ethic and expertise in guest engagement, honed at Longhorn Steakhouse. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in cash handling and team collaboration, consistently delivering exceptional service under pressure while mentoring staff to achieve performance improvements.
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Server
Longhorn Steakhouse
10.2022 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery, enhancing operational efficiency during peak hours.
- Collaborated with kitchen staff to synchronize food preparation and service delivery.
- Handled customer inquiries and complaints effectively, resolving issues to ensure satisfaction.
- Cultivated warm relationships with regular customers.
To-Go Specialist
Longhorn Steakhouse
10.2022 - Current
- Streamlined to-go order process, enhancing customer satisfaction and reducing wait times.
- Trained new staff on efficient order management and customer service protocols.
- Collaborated with kitchen staff to ensure timely preparation of to-go orders.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Sandwich Artist
Subway
02.2022 - 10.2022
- Prepared and assembled sandwiches according to customer specifications and quality standards.
- Maintained cleanliness and organization of workstations to ensure a safe food preparation environment.
- Trained new team members on sandwich assembly techniques and customer service best practices.
- Managed inventory levels by tracking supplies and placing orders as needed to minimize shortages.
Manager
Sonics Drive In
04.2021 - 12.2021
- Led cross-functional teams to improve operational efficiency and drive project completion.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw compliance with industry regulations, maintaining high standards of quality and safety protocols.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Analyzed process workflows, identifying areas for optimization and reducing turnaround times.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
Education
Pre-Radiology - Radiology
Boise State University
Boise, ID05-2027
High School Diploma -
Mountain View Highschool
Meridian05-2023
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Memory retention
- Hospitality service expertise
- Team collaboration
- Performance improvement
- Reliable and responsible
- Excellent communication
- Cool under pressure
Timeline
Server
Longhorn Steakhouse
10.2022 - Current
To-Go Specialist
Longhorn Steakhouse
10.2022 - Current
Sandwich Artist
Subway
02.2022 - 10.2022
Manager
Sonics Drive In
04.2021 - 12.2021
Pre-Radiology - Radiology
Boise State University
High School Diploma -
Mountain View Highschool
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