Summary
Overview
Work History
Education
Skills
Timeline
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Emma Eggers

Emma Eggers

Des Moines,IA

Summary

I am a hard-working, dedicated individual that strives to exceed the customer’s expectations and overall experience. When accidents do occur (because we are human after all), I make sure to communicate, in order to properly assess the situation and resolve the issue. I also work well in high-stress situations that require swift action that will help to result in the best outcome. I enjoy meeting new people (even if it is for a short period of time), but also being challenged with foreign experiences. Even if I am unfamiliar with something at this time, I will work my way to being able to say that I am confident in it. I genuinely believe I would be a great asset to your team. I am a hard worker, I am dedicated to what I do and get along with everyone. Thank you for your consideration.

Overview

3
3
years of professional experience

Work History

Restaurant Team Member

Smokey D’s BBQ
12.2023 - 02.2024
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Operated register to process payments and collect cash payment for order totals.
  • Adjusted food preparation methods in accordance with customer requests.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Greeted guests pleasantly and answered menu questions.
  • Monitored food quality and freshness throughout day.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized POS system to receive and process food and beverage orders.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Cultivated warm relationships with regular customers.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Tutor

Self Employed Web
08.2023 - 11.2023
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Developed methods to motivate and engage students in learning.
  • Developed student confidence through positive reinforcement strategies.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Motivated students with accurate feedback and positive reinforcement.
  • Maintained tutoring records to adjust instruction and update parents on student progress.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Met with parents to discuss student progress and address concerns.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
  • Assisted students in developing study skills and strategies.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.

Host

Biaggis
11.2021 - 02.2022
  • Delivered pick-up and curbside orders to guests.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Provided patrons with estimated waiting times during peak service hours.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Opened and closed seating sections according to volume of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered phone calls to take orders, give information and document reservations.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Fast Food Crew Member

McDonald's
02.2021 - 02.2021
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Brewed coffee and tea and changed out drink station syrups.
  • Accurately operated cash register to process customer payments.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Greeted customers entering restaurant with enthusiasm and warmth and served Number customers.
  • Made change and returned correct cash and coin to patrons.
  • Prepared high-quality food items following established recipes and safety guidelines for consistent results.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
  • Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Promoted a positive atmosphere among coworkers through proactive collaboration and effective conflict resolution strategies when necessary.

Education

Cosmetology - Beauty

Aveda Institute Des Moines
West Des Moines, IA

Skills

  • Service prioritization
  • Ingredient Preparation
  • Order Accuracy
  • Dining area maintenance
  • Verbal and written communication
  • Cash handling expertise
  • Customer interaction
  • Payment Processing
  • Strong Work Ethic
  • Exceptional customer service
  • Menu Item Memorization
  • Tableside Service

Timeline

Restaurant Team Member

Smokey D’s BBQ
12.2023 - 02.2024

Tutor

Self Employed Web
08.2023 - 11.2023

Host

Biaggis
11.2021 - 02.2022

Fast Food Crew Member

McDonald's
02.2021 - 02.2021

Cosmetology - Beauty

Aveda Institute Des Moines

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Emma Eggers