Emma Elder
PHOENIX,AZ
Summary
Detail-oriented pharmacy intern with expertise in medication preparation, inventory management, and quality control. Known for leading and collaborating with healthcare teams to streamline operations and improve patient care outcomes.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Pharmacy Intern
CVS Pharmacy
06.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Provided exceptional customer service by answering medication-related inquiries.
- Collaborated with healthcare professionals to support patient care initiatives.
- Implemented safety protocols to minimize errors in medication dispensing processes.
- Assisted with immunization administration, promoting overall community health and increasing vaccination rates within the pharmacy''s clientele.
Lead Pharmacy Technician
CVS Pharmacy
08.2023 - 06.2025
- Supervised medication preparation and dispensing processes to ensure compliance with safety standards.
- Managed daily pharmacy operations, ensuring timely service delivery while addressing patient inquiries effectively.
- Streamlined inventory management practices, reducing medication discrepancies and improving stock accuracy.
- Collaborated with pharmacists to optimize prescription workflows and enhance patient care services.
- Developed training materials for new hires, enhancing onboarding efficiency and technician performance.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Inventory Specialist
CVS Pharmacy
01.2022 - 08.2023
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Conducted regular audits to verify accuracy of inventory records and discrepancies.
- Collaborated with pharmacy team to streamline stock replenishment processes.
- Monitored expiration dates, facilitating timely removal of outdated products.
- Ensured uninterrupted patient care by proactively identifying potential supply chain issues and addressing them effectively.
Pharmacy Technician
CVS Pharmacy
07.2021 - 01.2022
- Processed and dispensed medications accurately to ensure patient safety.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained compliance with pharmacy regulations and standards during daily operations.
- Implemented workflow improvements, enhancing efficiency in prescription filling processes.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician Trainee
CVS Pharmacy
08.2020 - 07.2021
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients' needs.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
Education
Associate of Arts - Biology
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2025
Associate of Arts - Biology
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05-2025
Skills
- Laboratory practices
- Quality control
- Data entry
- Loss prevention controls
- Pharmaceutical supply ordering
- Drug inventory management
- Operations support
- Medication preparation
- Medication dispensing and immunizing
- Customer service
- Patient education and counseling
- Patient advocacy
Certification
- Pharmacy Intern License with Certified Immunizer Designation, Arizona State Board of Pharmacy
- Basic Life Support for Healthcare Providers, American Heart Association
- Child Abuse Prevention and Reporting Certification, the University of Arizona Employee Development, Growth and Engagement
- Bloodborne Pathogens and Universal Precautions (OSHA Compliant) Certification, the University of Arizona Employee Development, Growth and Engagement
- HIPAA Annual Certification, the University of Arizona Employee Development, Growth and Engagement
Timeline
Pharmacy Intern
CVS Pharmacy
06.2025 - Current
Lead Pharmacy Technician
CVS Pharmacy
08.2023 - 06.2025
Pharmacy Inventory Specialist
CVS Pharmacy
01.2022 - 08.2023
Pharmacy Technician
CVS Pharmacy
07.2021 - 01.2022
Pharmacy Technician Trainee
CVS Pharmacy
08.2020 - 07.2021
Associate of Arts - Biology
Maricopa Community Colleges, Mesa Community College
Associate of Arts - Biology
Maricopa Community Colleges, Chandler-Gilbert Community College
Additional Trainings/ Skills
- IPPE rotation: Dr. Christian Tayag, Valleywise Community Center - June 8, 2026 to June 26, 2026
- Introduction to Interprofessionalism - September 9, 2025
- Disabilities: an Interprofessional Exercise- March 4, 2026
- Applying SBIRT Strategies to Pain and Substance Misuse- April 18, 2026
- Fall 2025 Health Fair Trainings- Diabetes Screening, Hypertension Screening, Breathing Assessment, Cholesterol Screening, Osteoporosis Screening