Emma Elizondo
Roma,TX
Summary
Dynamic Front Desk Clerk at Thurmond Eye Associates, adapt at enhancing patient experiences through exceptional customer service and efficient appointment management. Skilled in payment processing and complaint resolution, I trained new staff to elevate team performance, ensuring a welcoming environment and smooth clinic operations. Committed to accuracy and accountability in financial records oversight.
Experienced with managing front desk responsibilities and ensuring guest satisfaction. Utilizes strong communication and interpersonal skills to provide exceptional service and address guest needs. Knowledge of handling appointments, check-ins, and customer inquiries effectively.
Overview
8
8
years of professional experience
Work History
Front Desk Clerk
Thurmond Eye Associates
01.2018 - Current
- Managed patient check-in and check-out processes, ensuring efficient appointment scheduling.
- Maintained accurate patient records using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated with medical staff to support smooth clinic operations and enhance patient care.
- Trained new front desk staff on procedures and best practices to improve team performance.
- Oversaw daily front desk operations, fostering a welcoming environment for patients and visitors.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Education
High School Diploma -
Roma High School
Roma, TXSkills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Complaint resolution
- Payment processing
- File management
- Financial records oversight
- Credit and cash payments
- Front office support
- Oral and written communications
- Team building
Languages
Spanish
English
Full Professional
Timeline
Front Desk Clerk
Thurmond Eye Associates
01.2018 - Current
High School Diploma -
Roma High School