EMMA FABIAN
Laconia,NH
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled with dedication to efficiency and accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HOSTESS
The Lakehouse Grille, The Common Man
- Conversed with members and guests in outgoing and friendly manner
- Closed out podium at end of shift and maintained order and organization
- Helped FOH team members, maintaining positive working relationships
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Managed telephone and internet take- out orders and coordinated hand-off for delivery orders with third-party drivers
- Engaged with guests to maximize satisfaction with food and service
- Communicated with tact and diplomacy to resolve guest dissatisfaction
- Monitored cleanliness of common areas and dining rooms main and welcoming establishment
- Laconia, NH 03246
MAKER/SALES ASSOCIATE
CANDY, Kellerhaus
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Engaged with guests to understand and anticipate customer service needs
- Liaised with management to communicate customer feedback and recommendations
- Followed checklist to complete retail store opening and closing activities
- Used product knowledge for handling objections
- Performed cleaning tasks, keeping store neat and organized
- Introduced promotions and sale opportunities, enticing customers
- Promoted visual presentation standards by keeping store replenished
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Built and established strong relationships with customers, enabling long-term partnerships.
Head of Herbs, Spices, and Bulk Foods
Sunflower Natural Foods
2022.12 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Alleviated customer service needs with policy-appropriate solutions.
- Curated and managed the collection of bulk foods, ad well as keeping others employees and customers informed as to what meets their needs.
PANTRY COOK
Fratellos Italian Ristorante
2019.09 - 2021.04
- Demonstrated new cooking techniques or equipment to staff
- Utilized sanitary methods to handle, prepare and serve food
- Stocked, rotated and faced products with attention to product quality and expiration dates
- Washed and peeled fruits and vegetables to prepare for consumption
- Stored food in designated containers and storage areas to prevent spoilage
- Prepared relishes and hors d'oeuvres
- Removed trash and cleaned kitchen garbage containers
- Loaded dishes, glasses and tableware into dishwashing machines.
Education
High School Diploma -
Laconia High School
Laconia, NH05.2023
Skills
- Cleaning and Sanitation
- Multi-Line Telephone Systems
- Operate Cash Register
- Enter Orders
- Customer Preferences
- Shift Management
- Front of House Display Creation
- Sales and Marketing
- Educational Activities
- Active Listening
- Activity Planning
- Guest Satisfaction
- Reforestation Planning
- Closing Procedures
- Assembly and Production
- Stocking and Inventorying
- Cooking Equipment Setup
- Cleaning and Sanitizing Procedures
- Recipe Interpretation
- Daily Logs
- Component Blending and Weighing
- Recipe Modification
- Equipment Operations
- Product Location
- Safety Verifications
- Merchandising
- Till Counting
- Identification Checks
Certification
K-12 Heartsaver Certification
Additional Information
- Awards & Honors , Saint Michael's Book Award. Teacher Prep Excellence Award High Honors with Distinction 10 Years of Dance Award; Frates Dancing Studio Otto G. Keller Award Presidents Award for Educational Excellence Top Three in the Ethical Dilemma Category of the Teacher Prep Competition High Honors with Distinction Honors High Honors Finalist in the 2020 Poetry Outloud Competition
Timeline
Head of Herbs, Spices, and Bulk Foods
Sunflower Natural Foods
2022.12 - Current
PANTRY COOK
Fratellos Italian Ristorante
2019.09 - 2021.04
HOSTESS
The Lakehouse Grille, The Common Man
MAKER/SALES ASSOCIATE
CANDY, Kellerhaus
High School Diploma -
Laconia High School
K-12 Heartsaver Certification
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