Emma Faldo

• Provide exceptional front desk support, answering multi-line phones with strong phone etiquette, and a friendly, calm demeanor.
• Greet clients warmly, and manage appointments using medical scheduling software.
• Deliver high-quality customer service, ensuring client needs are met with empathy and professionalism.
• Coordinate patient check-ins/check-outs, accurately documenting information, and verifying details with a strong focus on accuracy.
• Communicate with clients via phone, email, and in person, ensuring messages are clear, professional, and error-free.
• Manage multiple priorities in a fast-paced environment, balancing administrative duties with patient care.
• Collaborate with team members and veterinary staff to ensure smooth daily operations, while working independently on assigned tasks.
• Maintain a polished and professional appearance as the first point of contact for the clinic.
• Assist veterinarians during exams and procedures, maintaining a calm and supportive environment for both pets and clients.
• Accurately record patient information, vitals, and treatment notes with attention to detail and consistency.
• Prepare examination rooms and surgical suites with thorough sanitation protocols, and efficient supply management.

• Organize and schedule appointments and events for clients and veterinary clinic staff.
• Manage and monitor physical and digital medical records, and update reports accordingly for each patient.
• Answer questions and requests from clients and patients.
• Address complaints and determine the best course of action moving forward.
• Adapt to different departments and ensure that everything is running smoothly within each.
• Promote products and services.

• Assist with customer requests and answer questions to improve satisfaction.
• Display strong communication etiquette, effectively handling difficult situations.
• Check the completeness of information when processing applications and transactions.
• Ensure that clients receive the important information needed.

Consulting company working with Amazon.

• Scheduled appointments, meetings and events for management staff.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Prepared and prioritized calendars and meetings.
• Received and routed incoming calls and correspondence to promote timely communication.
• Gained a lot of computer skills and knowledge.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Helped create social media content to spread awareness regarding certain matters and acknowledge achievements.

Internship.

Three separate occasions.