Summary
Overview
Work History
Skills
Timeline
Generic

Emma Farouk

Saugerties,NY

Summary

Experienced hospitality leader focused on operational excellence and exceptional guest service. Committed to building resilient, high-performing teams that are empowered and motivated to consistently deliver outstanding guest experiences.

Overview

14
14
years of professional experience

Work History

Guest Experience & Programming Manager

Hutton Brickyards
07.2025 - Current
  • Designed signature experiences (wellness retreats, seasonal packages, artisan partnerships) elevating Hutton as a regional destination.
  • Developed Q4/Q1 program calendar driving room revenue, community engagement, and guest retention.
  • Piloted spa immersion (thermal circuit, culinary pairings, guided activities) to sustain off-peak demand.
  • Built SOPs for spa, amenities, programming, and group bookings; streamlined vendor onboarding/quality control.

Operations Manager

AutoCamp Catskills
05.2022 - 04.2025
  • Key role in launching brand’s 5th location: built SOPs, integrated vendors, and optimized PMS/POS.
  • Partnered with GM on operations, revenue strategy, budgeting, and staff development.
  • Directed hiring, onboarding, and mentoring; created recovery model improving NPS + reducing escalations.
  • Oversaw F&B, retail, and room P&L; drove service consistency for groups and BEO execution.

Boutique Manager & Wellness Specialist

Mirbeau Inn & Spa
12.2021 - 05.2022
  • Implemented training in service, upselling, and boutique standards, boosting sales performance.
  • Managed retail/BOH inventory and monthly fitness schedule; streamlined procurement via sales analysis.

Spa Manager

Menla Retreat & Dewa Spa
03.2021 - 10.2021
  • Directed spa ops (11 treatment rooms, steam/sauna, pool, herb garden, hyperbaric chamber).
  • Relaunched post-COVID spa services, achieving 26% treatment revenue growth.

Birth & Postpartum Doula / Educator

Independent Practice
01.2015 - 01.2021
  • Supported 120+ families with education and care, while building collaborative healthcare/wellness networks.

Store Manager

The Body Shop
01.2012 - 01.2014
  • Led 15+ staff in high-volume retail, improving sales through training and seasonal merchandising.

Skills

  • Hospitality Operations
  • Experience Innovation
  • Spa & Wellness Leadership
  • SOP Development
  • Vendor Partnerships
  • P&L Management
  • Team Mentorship
  • Health and safety compliance
  • Performance reporting
  • Staff management
  • Brand awareness
  • Trend tracking

Timeline

Guest Experience & Programming Manager

Hutton Brickyards
07.2025 - Current

Operations Manager

AutoCamp Catskills
05.2022 - 04.2025

Boutique Manager & Wellness Specialist

Mirbeau Inn & Spa
12.2021 - 05.2022

Spa Manager

Menla Retreat & Dewa Spa
03.2021 - 10.2021

Birth & Postpartum Doula / Educator

Independent Practice
01.2015 - 01.2021

Store Manager

The Body Shop
01.2012 - 01.2014

Similar Profiles

CREATE PROFILE