Emma Rosalez
Seminole,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Medical Arts Hospital
Lamesa, TX
09.2022 - 09.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
Server/Bartender
Cooks Garage
Lubbock, TX
11.2021 - 08.2022
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Cashier/Food Manager
Pak-A-Sak
Lubbock, TX
04.2020 - 10.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Cooked and stocked all food and beverages for the store everyday.
- Helped customers find specific products, answered questions, and offered product advice.
Server/Bartender
Wing Daddys
Lubbock, TX
02.2019 - 03.2020
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Checker/Grocery Sacker
United Supermarkets
Lubbock, TX
07.2018 - 01.2019
- Verified that the customer had the necessary funds for purchases.
- Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
- Responded to customers' questions regarding store policies and services.
- Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
- Helped process returns and exchanges quickly while following company procedures.
Checker/Grocery Sacker
United Supermarkets
Brownfield, TX
09.2017 - 07.2018
- Verified that the customer had the necessary funds for purchases.
- Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
- Responded to customers' questions regarding store policies and services.
- Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
- Helped process returns and exchanges quickly while following company procedures.
Skills
- Records Management
- Billing support
- HIPAA Compliance
- Inventory Oversight
- Front Desk Operations
- Co-payment collection
- Petty cash management
- Telephone Etiquette
- Workflow Optimization
Certification
- I have been a certified Phlebotomist for 2.5 years.
Timeline
Medical Receptionist
Medical Arts Hospital
09.2022 - 09.2023
Server/Bartender
Cooks Garage
11.2021 - 08.2022
Cashier/Food Manager
Pak-A-Sak
04.2020 - 10.2021
Server/Bartender
Wing Daddys
02.2019 - 03.2020
Checker/Grocery Sacker
United Supermarkets
07.2018 - 01.2019
Checker/Grocery Sacker
United Supermarkets
09.2017 - 07.2018